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eBusiness Utility firms improve online experience Utility firms have improved their websites this year and firms such as Southern Water and EDF have made significantly... http://www.computerweekly.com/Articles/2008/12/03/233703/utility-firms-improve-online-experience.htm
eBusiness Banks must improve online experience, says report Banks must improve their online services if they are to retain customers and boost sales, reasearch... http://www.computerweekly.com/Articles/2008/06/27/231258/banks-must-improve-online-experience-says-report.htm
eBusiness Travel websites must embrace Web 2.0 if they are to improve online usability According to a study by WebCredible,improvements in website usability are needed across the travel and airline industries... http://www.computerweekly.com/Articles/2008/03/26/229982/travel-websites-must-embrace-web-2.0-if-they-are-to-improve-online.htm
...Infosec Europe heard in London today. There is little agreement in the UK about who should do and pay for what to improve online security but there is agreement that the answer lies in some kind of partnership, said PhilipVirgo, Eurim secretary... http://www.computerweekly.com/Articles/2009/04/28/235832/infosec-2009-cybersecurity-needs-partnership-between-government-and.htm
Enterprise Software Government urges tourism firms to improve online operations Tourism firms need to understand the importance of e-commerce and adopt new ways of working if they are to make... http://www.computerweekly.com/Articles/2003/03/25/193305/government-urges-tourism-firms-to-improve-online-operations.htm
...Alessandro Hatami, managing director of PayPoint.net. PayPoint.net recommendations for small businesses to improve online security: Comply with the Payment Card Industry Data Security Standard Use services such as Verified by Visa... http://www.computerweekly.com/Articles/2008/08/01/231724/online-smes-confused-over-responsibility-for-fraud.htm
...providing more "customer-centric" shopping. Tools like Facebook, desktop gadgets, the iPhone and iGoogle can improve online business. A report by Forrester Research and Shop.org showed e-tailers expect an average annual growth rate... http://www.computerweekly.com/Articles/2008/10/31/233145/web-2.0-will-see-retailers-through-downturn-say-reports.htm
...provided contact phone numbers. Banks are currently investing in technology to help grow their businesses and improve online customer services. Marchai Bruchey, chief marketing officer at Kana, said any business that ignored online communication... http://www.computerweekly.com/Articles/2008/02/04/229257/uk-banks-flunk-online-shopping-test.htm
...service provision. Even if they have actively collected such information, it is "not always being used to inform and improve" online services. Although socially excluded people and those on low incomes "are often major users of public services... http://www.computerweekly.com/Articles/2008/04/30/230510/government-must-rationalise-its-websites-committee-of-public-accounts-says.htm
...EasyJet plans Web 2.0 travel engine to increase sales>> Travel websites must embrace Web 2.0 if they are to improve online usability>> Sabre optimises travel web services with BEA>> QHS6-20090512.3 http://www.computerweekly.com/Articles/2008/04/29/230478/easybus-revamps-website-to-improve-customer-service.htm

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QHS6-20090512.3