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Natural History Museum adopts Supportworks ITSM
...Supportworks ITSM was to enable the museum to develop service level agreements based on actual performance reports, to track calls, ensure resolution, and to adopt best practice based on the ITIL framework. "The system's proven ITIL certification... http://www.computerweekly.com/Articles/2007/10/04/227203/natural-history-museum-adopts-supportworks-itsm.htm
Call centres: breaking the bottleneck
...site. "We have a very extensive knowledge garden on the Web containing all sorts of information - the site can track calls, looking for keywords in association with the customer's problem, and download code fixes," says Ramskir. "We... http://www.computerweekly.com/Articles/2000/06/08/175464/call-centres-breaking-the-bottleneck.htm
Natural History Museum exhibits service management savvy
...with the museum's existing systems. It will also enable the IT team to develop new service level agreements, track calls, ensure resolution, and adopt best practices throughout the organisation based on the ITIL standards framework. ... http://www.computerweekly.com/Articles/2007/10/08/227275/Natural-History-Museum-exhibits-service-management-savvy.htm
Argyll and Bute Council buys £1m Steria call centre
...Steria. The council said the deal would reduce its number of telephone lines and incoming calls, make it easier to track calls and generally help to give people a better service. The call centre was installed as part of the council’s business... http://www.computerweekly.com/Articles/2007/05/25/224364/Argyll-and-Bute-Council-buys-1631m-Steria-call-centre.htm
Rushmoor Borough Council adopts ITIL best practice
...The reporting functionality within Supportworks will also be beneficial to the IT team, enabling them to use data to track calls and ensure resolution of problems, measuring performance against agreed SLAs. They will also be able to work out... http://www.computerweekly.com/Articles/2007/08/01/225922/rushmoor-borough-council-adopts-itil-best-practice.htm
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All ResultsNews and blogs from the web - TRACK CALLS

Midlands Co-op signs 5-year maintenance deal with Vista
...op has also selected to use VistaView, Vista’s web based call log in and management system “This allows us to track calls placed with Vista,” said Woodyatt. “This gives us the quality of service our business requires on a day-to-day... http://www.rfidresellers.com/pr/21904
IT failures roundup: Emergency services around the world | IT Project Failures | ZDNet.com
Should You Put Phone Numbers on Landing Pages?
The ACSI Shows That Insurance Companies Are Improving Customer Service by Insurance & Technology
Shere adopts Hornbill's service desk management system
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Voice over IP is Transforming Business Communications
...any location to easily and conveniently gather telephone and IP call record information. In addition to being able to track calls and improve customer service, this kind of reporting can quantify the cost savings or return on investment of the IP... http://www.ascent-llc.com/pdf/CNS_VoIP_White_Paper.pdf
Procon Manager Products
Are you ready to bring enterprise-level help desk functionality to your organization without the...
Midlands Co-op signs 5-year maintenance deal with Vista
Call for Help - Projects Processes
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