Results for the tag, the customer.

Find the latest news and information on the customer from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - THE CUSTOMER

...Services Fragmented view of the customer stops retailers fully addressing...survey A fragmented view of the customer is challenging the retail sector...months. BEA said a full view of the customer was needed to support unique customer... http://www.computerweekly.com/Articles/2008/02/20/229496/fragmented-view-of-the-customer-stops-retailers-fully-addressing-customer-needs-says-bea.htm

Register | Login White paper: Front-to-back-office integration: The final piece in the customer-centricity jigsaw Thursday 19 November 2009 05:28 Independent research suggests that the area of back-office connectivity... http://www.computerweekly.com/Articles/2009/11/19/239097/White-paper-Front-to-back-office-integration-The-final-piece-in-the-customer-centricity.htm

Software Rate IT chiefs by the customer value they add Siebel's Steve...businesses have a single view of the customer," he said. In a mature organisation...through to extracting cash from the customer. Siebel achieves this with... http://www.computerweekly.com/Articles/2003/06/06/195051/rate-it-chiefs-by-the-customer-value-they-add.htm

...Proven tips on how to truly leverage this powerful, sometimes elusive support metric · Industry best practices like the customer follow-up process and measuring Web-support satisfaction Download this Whitepaper QHS5-20091006.1 http://www.computerweekly.com/Articles/2009/10/13/238075/customer-satisfaction-benchmarking.htm

...Software Another monster mauls the customer Customer relationship management...orientation of business processes around the customer". This is no trivial task. It...repeated chanting of the mantra that the customer is king, most businesses still... http://www.computerweekly.com/Articles/2001/06/25/180936/another-monster-mauls-the-customer.htm

...experience. It’s the employees—the contact centre agents, advocates or customer loyalty representatives—who deliver the customer experience. The technology must equip them with the right content, resources and guidance to consistently deliver... http://www.computerweekly.com/Articles/2009/10/13/238074/customer-experience-management-the-next-frontier-for-support.htm

Voice and Data Services Boost your bandwidth and keep the customer satisfied The snappiest e-business site is no good unless it has the network bandwidth to deliver it to customers The wants... http://www.computerweekly.com/Articles/2000/04/06/175366/boost-your-bandwidth-and-keep-the-customer-satisfied.htm

...deliver the desktop hardware, Perot to deliver specialised health (or other vertical market) software and manage the customer relationships, and for say, Google to provide the back-end processing. Would that make Dell a contender for... http://www.computerweekly.com/Articles/2009/09/23/237818/dell-maybe-paying-too-much-for-perot-systems.htm

...time. Get this right and it’ll set any service business ahead of the crowd. It’s a cliché’, but look after the customer and they’ll look after you. That’s why ClickSoftware and Computer Weekly have come together to produce an executive... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm

...him or her to fight alone in an uphill battle against the customer's perception of the company, its products and its...it does nothing to ensure that these departments meet the customer's needs and forge the kind of long-term rela-tionships... http://www.computerweekly.com/Articles/2009/11/19/238749/The-need-for-customer-centric-CRM.htm

All Other Computer Weekly Results

...Service Firms Achieve High Profit Margins and Enrich the Customer Experience The latest research report published by...company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information... http://www.zibb.com/article/5661163/Leading+Service+Firms+Achieve+High+Profit+Margins+and+Enrich+the+Customer+Experience

The Customer Data Tug of War