Results for the tag, the contact.

Find the latest news and information on the contact from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - THE CONTACT

Customer Experience Management – The next frontier for support centres

Whitepapers
| www.computerweekly.com
| 19/11/2009

...embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. It’s the employees—the contact centre agents, advocates or customer loyalty representatives—who deliver the customer experience. The technology... http://www.computerweekly.com/Articles/2009/11/19/238074/Customer-Experience-Management-The-next-frontier-for-support.htm

White paper: What Contact Centers Can Teach the Rest of the Organization about Unified Communications

Whitepapers
| www.computerweekly.com
| 19/11/2009

...companies overlook. One is the customer, along with the tools the customer uses to connect to the company. The second is the contact center, where agents can use the UC infrastructure Download Whitepapers Related Tags unified communications... http://www.computerweekly.com/Articles/2009/11/19/238635/White-paper-What-Contact-Centers-Can-Teach-the-Rest-of-the-Organization-about-Unified.htm

Centrica picks IP for call centre comms

News
| www.computerweekly.com
| 06/10/2009

...interruptions to the business. The entire cut-over was finished on time in five days, without downtime, Hindocha said. The contact centres have various manufacturers' iPBXs running Avaya's Communication Manager 5, the latest version of its contact... http://www.computerweekly.com/Articles/2009/10/06/238012/Centrica-picks-IP-for-call-centre-comms.htm

Landrush starts for .Tel registrations

News
| www.computerweekly.com
| 29/01/2009

...directly on the domain name server (DNS) so users need no website design. When queried, the DNS replies directly with the contact details held on it. Dilbert Sudoku Puzzler Dilbert Sudoku Puzzler http://www.computerweekly.com/Articles/2009/01/29/234488/landrush-starts-for-.tel-registrations.htm

What Blair, Microsoft and Cisco said at Downing St on NHS IT reform

Blogs
| www.computerweekly.com
| 21/02/2008

...the time needed to procure systems. There was scope to reduce the time between project conception and the awarding of the contact if those involved had a clear idea what they wanted. The Department needed to monitor private sector interest in the... http://www.computerweekly.com/blogs/tony_collins/2008/02/what-blair-microsoft-and-cisco.html

Opt out of NPfIT database in person, officials tell patients

News
| www.computerweekly.com
| 11/03/2009

...If you do not wish to have a Summary Care Record you will need to make us aware of this choice in person. Please use the contact details below and we will make arrangements for you to do this." But patients may opt out by completing an online... http://www.computerweekly.com/Articles/2009/03/11/235234/Opt-out-of-NPfIT-database-in-person-officials-tell.htm

DARPA designs a new Clippy – virtual assistant military style

News analysis
| www.computerweekly.com
| 10/08/2009

...booking a table. Rather than having to personally trawl through multiple websites to find a likely eatery, get the contact details and address, and make a reservation, the user can verbally instruct Siri to, say, "find me a romantic Thai... http://www.computerweekly.com/Articles/2009/08/10/237245/DARPA-designs-a-new-Clippy-virtual-assistant-military.htm

Poor IT stresses contact centre workers

News
| www.computerweekly.com
| 04/08/2008

...according to research from YouGov. The Voice of the Contact Centre Agent research project, commissioned by consultancy...experience, but it is rare that we actually listen to what the contact centre agents themselves are feeling," said Kenneth... http://www.computerweekly.com/Articles/2008/08/04/231740/poor-it-stresses-contact-centre-workers.htm

Smartphone woes

Blogs
| www.computerweekly.com
| 10/09/2007

...sorry, one will be with you by Satuarday, but we can't guarantee when it will be delivered," said the girl at the contact centre. No way was I going to stay indoors all day for a bloody phone, no matter how smart it was. I gave her the... http://www.computerweekly.com/blogs/IT-FUD-blog/2007/09/smartphone-woes.html

Apple iPhone passcode protection can be easily breached

News
| www.computerweekly.com
| 28/08/2008

...access a number of other features on the phone. From within the favourites list, an unauthorised user can view the contact details of people within the iPhone owner's address book. They can also access the owner's voice-mail from... http://www.computerweekly.com/Articles/2008/08/28/232006/apple-iphone-passcode-protection-can-be-easily-breached.htm

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All ResultsNews and blogs from the web - THE CONTACT

Flimp Media and The Contact Group Announce Integrated, Video Email Messaging Partnership

pressrelease
| www.prlog.org
| 22/04/2009

...State First Flimp Media and The Contact Group Announce Integrated, Video...communications, and analytics solutions and The Contact Group (www.thecontactgroupusa...David Costenbader, President of The Contact Group. “Our clients want... http://www.prlog.org/10221783-flimp-media-and-the-contact-group-announce-integrated-video-email-messaging-partnership.html

Unified Communications in the Contact Center