...systematically track sales leads and customer interaction, not possible with the former paper-based, disconnected supportsystem. Sales and support benefit from new visibility into each other's respective activities with customers sharing one...
http://www.computerweekly.com/231932.htm
...began in March 2005 and the first part, a financial adviser recruitment system, was completed in April. A sales supportsystem was delivered two months later and a commission processing system a month after that. Home of Choice says up to...
http://www.computerweekly.com/Articles/2006/03/14/214707/AclearpathtoSOA.htm