...warns Adrian Quayle of the Gartner Group. Problems can arise, he says, when the client just wants a utility-styleoutsourcing agreement to decrease cost while the outsourcer wants to initiate a wide-sweeping programme of improving IT effectiveness...
http://www.computerweekly.com/Articles/2002/05/16/187146/Now-get-out-of-that.htm
...both ways. Still, I agree with Mr. Brower’s main point. Office of Management and Budget Circular A-76-styleoutsourcing tends toward failure in IT. An A-76 study should determine whether maintaining government IT resources is more costly...
http://www.stsc.hill.af.mil/crosstalk/1999/03/publisher.pdf