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BPO spend set to boom over next five years
...rate of 11.5%, mean that the BPO will see the highest growth of all IT service categories that it tracks. Sonoko Takahashi, researcher at Forrester Research, said that financial services and public-sector organisations buy the most... http://www.computerweekly.com/Articles/2006/10/02/218849/bpo-spend-set-to-boom-over-next-five-years.htm
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...Outsourcing Deals: 2005 Reviewby Andrew Parker and Sonoko Takahashi TRENDS © 2006, Forrester Research, Inc. All...Outsourcing Deals” series. by Andrew Parker and Sonoko Takahashi with Caroline Hoekendijk 2 10 12 14... http://www.computerweekly.com/DowntimePDF/pdf/Outsourcing%20deals.pdf
How Tesco shops for value from IT
...as Boots, DSGi, and WHSmith have even signed several outsourcing contracts over the past nine quarters," said Sonoko Takahashi, an associate analyst at Forrester. However, this was mainly in helpdesk and support services which outpaced... http://www.computerweekly.com/Articles/2007/04/12/222986/How-Tesco-shops-for-value-from-IT.htm
Firms need in-house skills after outsourcing
...that some IT roles disappear or decline, according to the report's authors Richard Peynot, Andrew Parker and Sonoko Takahashi. Roles that transfer to suppliers include application development and integration and infrastructure and service... http://www.computerweekly.com/Articles/2004/10/08/205795/firms-need-in-house-skills-after-outsourcing.htm
Offshore outsourcing suppliers ‘worse’ at delivering projects on time
...suppliers and strengthening supplier management capabilities was ranked top of our respondents’ agendas,” said Sonoko Takahashi, associate analyst at Forrester Research. Takahashi said that the sole focus on price had lead to some companies... http://www.computerweekly.com/Articles/2007/06/21/224777/Offshore-outsourcing-suppliers-worse-at-delivering-projects-on.htm
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2007 Enterprise IT Budget Outlook: Europe by Sonoko Takahashi, Thomas Mendel, Ph.D. - Forrester
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...15 pages ) March 2, 2007 2007 Enterprise IT Budget Outlook: Europe Business Data Services Europe by Sonoko Takahashi, Thomas Mendel, Ph.D. with Ellen Daley, Chris Townsend, Daniel Krauss Executive Summary ( This is a... http://www.forrester.com/go?docid=41668
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