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Councils make big website usability improvements
...controls and progress indicators to support users when transacting online." The Webcredible study benchmarks the Socitm Top 20 local authority websites against a set of 20 best practice guidelines for ensuring optimum user experience. These... http://www.computerweekly.com/Articles/2008/06/30/231287/councils-make-big-website-usability-improvements.htm
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