...user as much freedom as the corporation enjoys (or at least almost as much). The lesson is clear for us – to make SOAtruly meaningful we have to give users a means to interact with services in ways that they choose. We need to break down the walls...
http://www.sys-con.com/read/591529.htm
...specific business initiatives. Only when the balance between long-term goals and shorter-term needs is achieved can SOAtruly succeed. This balance is enabled when companies institute a set of organizational, financial, operational, design...
http://www.bea.com/content/news_events/white_papers/BEA_Vision_Reality.pdf