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All ResultsResults from Computer Weekly - SHARON MERTZ

News
| www.computerweekly.com
| 09/11/2009

...and communications tools, with CRM close behind. Sharon Mertz, research director at Gartner, said increasing numbers of vendors were launching SaaS offerings. Sharon Mertz added that there were more vertical-specific applications... http://www.computerweekly.com/Articles/2009/11/09/238483/saas-market-growth-defies-recession.htm

Nearly 90% of firms to maintain or increase SaaS use

News
| www.computerweekly.com
| 02/12/2008

...during the past decade and the SaaS model has become increasingly popular over the past three or four years," said Sharon Mertz, an analyst at Gartner. "Our survey indicates that more than 40% of organisations have used SaaS for more than... http://www.computerweekly.com/Articles/2008/12/02/233690/nearly-90-of-firms-to-maintain-or-increase-saas-use.htm

CRM software sales continue to boom

News
| www.computerweekly.com
| 14/06/2006

...increase in revenues of 13.7% over 2004, boosted by the health of the commercial sector. Gartner research director, Sharon Mertz, said, “As business confidence returned in a strong commercial economy, buyers focused on solutions that drive revenue... http://www.computerweekly.com/Articles/2006/06/14/216413/crm-software-sales-continue-to-boom.htm

Firms giving CRM another go

News
| www.computerweekly.com
| 28/06/2006

...strong commercial economy, buyers focused on products that drive revenue and expand business opportunities," says Sharon Mertz, research director. This is a vast improvement over CRM’s performance over the previous few years, when the... http://www.computerweekly.com/Articles/2006/06/28/216681/firms-giving-crm-another-go.htm

CRM market up 14% to £3.7bn

News
| www.computerweekly.com
| 11/09/2007

...growing at more than double the rate of the total customer relationship management software market, said Gartner. Sharon Mertz, an analyst at Gartner, said, "As businesses refresh existing sales force automation systems to align with their... http://www.computerweekly.com/Articles/2007/09/11/226676/CRM-market-up-14-to-1633.7bn.htm

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All ResultsNews and blogs from the web - SHARON MERTZ

CRM Vendors Prosper by Adding Value To Bottom Line

News
| www.newsfactor.com
| 07/12/2009

...consecutive year of double-digit growth as businesses continued to invest in solutions across all subsegments," said Sharon Mertz, research director at Gartner. "Actual market growth was moderated by a stronger dollar but reflects higher contributions... http://www.newsfactor.com/story.xhtml?story_id=70393

Business spending on cloud computing rises to $9.6 billion in 2009, up 22% | Between the Lines |

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| blogs.zdnet.com

SaaS market growth defies recession

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| www.microscope.co.uk

CRM News: Analysis: CRM in 2009: Personal, Social, Mobile, Adaptable

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| www.crmbuyer.com

Cost-Cutting Storage Strategies for Small Businesses - www.smallbusinesscomputing.com

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| www.smallbusinesscomputing.com

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CRM News: Analysis: CRM in 2009: Personal, Social, Mobile, Adaptable

pressrelease
| www.crmbuyer.com

...consecutive year of double-digit growth in 2008 as businesses continued to invest in solutions across all subsegments," said Sharon Mertz, a research director at Gartner. It's not just the ability to reach customers in a more personalized context... http://www.crmbuyer.com/rsstory/68110.html

SAP Fights Off Oracle in CRM Market - Projects Customer Service