Results for the tag, service technology.

Find the latest news and information on service technology from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - SERVICE TECHNOLOGY

Managing a service business in a down economy

Special-Report
| www.computerweekly.com
| 28/09/2009

...recorded since implementation. This executive overview will outline the current landscape regarding customer service technology and will demonstrate how to: Close the gap between field service teams and service centres Drive operational... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm

Barclays global CIO joins SAP to head up financial services

News
| www.computerweekly.com
| 21/10/2009

...activities for SAP in the banking and insurance industries globally. Prior to SAP, he founded management advisory service Technology Directions. Trotta became group chief information officer for Barclays in 2005, where he was responsible for... http://www.computerweekly.com/Articles/2009/10/21/238248/Barclays-global-CIO-joins-SAP-to-head-up-financial-services.htm

Fire service technology reform

News
| www.computerweekly.com
| 07/07/2003

Register | Login Fire service technology reform James Rogers Monday 07 July 2003 01:47 Following the disruption of the recent firefighters' pay dispute, the... http://www.computerweekly.com/Articles/2003/07/07/195774/fire-service-technology-reform.htm

Mothercare tidies its data for web growth

News
| www.computerweekly.com
| 22/07/2009

...commonly asked questions. The revamp followed Mothercare's deployment of Transversal's interactive web self-service technology. The website cut the number of calls and e-mails to Mothercare's contact centre, allowing staff to concentrate... http://www.computerweekly.com/Articles/2009/07/22/236992/mothercare-tidies-its-data-for-web-growth.htm

Mums ask Carrie for advice on revamped Mothercare website

News
| www.computerweekly.com
| 11/12/2008

... The revamp follows successful deployment of website development firm Transversal's interactive web self-service technology on the website of the Early Learning Centre (ELC), another part of the Mothercare group. In the two months... http://www.computerweekly.com/Articles/2008/12/11/233869/mums-ask-carrie-for-advice-on-revamped-mothercare-website.htm

Mortgage lenders prepare for e-commerce standard

News
| www.computerweekly.com
| 12/02/2008

...process that will allow brokers and lenders to cut sales-processing time will be completed next month by financial service technology standards group Origo. The standard, which will be commercially available in June, will allow brokers to communicate... http://www.computerweekly.com/Articles/2008/02/12/229347/mortgage-lenders-prepare-for-e-commerce-standard.htm

Abbey trials automated customer service tools

News
| www.computerweekly.com
| 04/01/2008

...service tools Karl Flinders Friday 04 January 2008 11:33 Abbeyis running trials of automated customer service technology as part of its plan to open an additional 300 branches in the UK over the next five years. The bank, which... http://www.computerweekly.com/Articles/2008/01/04/228734/abbey-trials-automated-customer-service-tools.htm

Datamonitor prediction on speech and call centres rings true

News
| www.computerweekly.com
| 13/03/2007

...13 March 2007 03:23 Research from analystDatamonitorthree years ago predicted that speech-enabled self-service technology will compete with offshore contact centre customer service agents. Today, the analyst said its prediction came... http://www.computerweekly.com/Articles/2007/03/13/222382/datamonitor-prediction-on-speech-and-call-centres-rings.htm

Case studies in implementing service oriented architecture (SOA)

Case-Study
| www.computerweekly.com
| 17/04/2007

...work. The three categories were: a task requiring a human decision, an information service and a functional service. Technology services support all of these three categories. Converting these activities into services has exposed the energy... http://www.computerweekly.com/Articles/2007/04/17/222985/case-studies-in-implementing-service-oriented-architecture-soa.htm

Excell: “The role that radiotherapy plays in helping patients beat cancer is undeniable. Vert is...

enterprise
| www.computerweekly.com

...Winner of the Information Security and Data Management Award was Webscreen Systems, for its Webscreen Guarantee of Service Technology product. Installed at the network gateway, Webscreen is based on the behavioural analysis of IP traffic. The... http://www.computerweekly.com/Assets/GetAsset.aspx?ItemID=40046

All Other Computer Weekly Results

All ResultsNews and blogs from the web - SERVICE TECHNOLOGY

Virtual Radiologic Announces Upgrade to Its Software as a Service Technology Offering - Zibb.com

pressrelease
| www.zibb.com
| 19/10/2009

...Radiologic Announces Upgrade to Its Software as a Service Technology Offering Virtual Radiologic Corporation (NASDAQ...We see demand in the market for software as a service technology, and radiology practices are adopting our product... http://www.zibb.com/article/5599395/Virtual+Radiologic+Announces+Upgrade+to+Its+Software+as+a+Service+Technology+Offering

Darden Restaurants, Inc. Launches Authoria HR Employee Self-Service Technology