Results for the tag, service technology.

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All ResultsResults from Computer Weekly - SERVICE TECHNOLOGY

...recorded since implementation. This executive overview will outline the current landscape regarding customer service technology and will demonstrate how to: Close the gap between field service teams and service centres Drive operational... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm
...activities for SAP in the banking and insurance industries globally. Prior to SAP, he founded management advisory service Technology Directions. Trotta became group chief information officer for Barclays in 2005, where he was responsible for... http://www.computerweekly.com/Articles/2009/10/21/238248/Barclays-global-CIO-joins-SAP-to-head-up-financial-services.htm
Register | Login Fire service technology reform James Rogers Monday 07 July 2003 01:47 Following the disruption of the recent firefighters' pay dispute, the... http://www.computerweekly.com/Articles/2003/07/07/195774/fire-service-technology-reform.htm
...commonly asked questions. The revamp followed Mothercare's deployment of Transversal's interactive web self-service technology. The website cut the number of calls and e-mails to Mothercare's contact centre, allowing staff to concentrate... http://www.computerweekly.com/Articles/2009/07/22/236992/mothercare-tidies-its-data-for-web-growth.htm
... The revamp follows successful deployment of website development firm Transversal's interactive web self-service technology on the website of the Early Learning Centre (ELC), another part of the Mothercare group. In the two months... http://www.computerweekly.com/Articles/2008/12/11/233869/mums-ask-carrie-for-advice-on-revamped-mothercare-website.htm
...process that will allow brokers and lenders to cut sales-processing time will be completed next month by financial service technology standards group Origo. The standard, which will be commercially available in June, will allow brokers to communicate... http://www.computerweekly.com/Articles/2008/02/12/229347/mortgage-lenders-prepare-for-e-commerce-standard.htm
...service tools Karl Flinders Friday 04 January 2008 11:33 Abbeyis running trials of automated customer service technology as part of its plan to open an additional 300 branches in the UK over the next five years. The bank, which... http://www.computerweekly.com/Articles/2008/01/04/228734/abbey-trials-automated-customer-service-tools.htm
...13 March 2007 03:23 Research from analystDatamonitorthree years ago predicted that speech-enabled self-service technology will compete with offshore contact centre customer service agents. Today, the analyst said its prediction came... http://www.computerweekly.com/Articles/2007/03/13/222382/datamonitor-prediction-on-speech-and-call-centres-rings.htm
...work. The three categories were: a task requiring a human decision, an information service and a functional service. Technology services support all of these three categories. Converting these activities into services has exposed the energy... http://www.computerweekly.com/Articles/2007/04/17/222985/case-studies-in-implementing-service-oriented-architecture-soa.htm
...Winner of the Information Security and Data Management Award was Webscreen Systems, for its Webscreen Guarantee of Service Technology product. Installed at the network gateway, Webscreen is based on the behavioural analysis of IP traffic. The... http://www.computerweekly.com/Assets/GetAsset.aspx?ItemID=40046

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