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Managing a service business in a down economy
...current landscape regarding customer service technology and will demonstrate how to: Close the gap between field service teams and service centres Drive operational improvement and tangible ROI over the next 5 years Improve service and... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm
Power politics and the IT project
...on a business, not a technology basis. ROI more often than not needs to be harvested corporately not in individual service teams, requiring a considered approach to business change across the organisation." That kind of close working requires... http://www.computerweekly.com/Articles/2008/01/14/228909/power-politics-and-the-it-project.htm
Oracle breaks up BEA SOA business, Register reports
...reports The Register. The Register reports that BEA owner Oracle is merging the AquaLogic and WebLogic professional service teams. Oracle is also splitting the AquaLogic products between web products to support areas such as Web 2.0 collaboration... http://www.computerweekly.com/Articles/2008/06/06/230974/oracle-breaks-up-bea-soa-business-register-reports.htm
UK e-tailers lose £300m in sales a year from ‘invisible errors’
...themselves and that they should make sure that customer service teams are more tightly integrated with the IT departments behind the sites, as customer service teams often have a hint of ongoing problems from customer... http://www.computerweekly.com/Articles/2007/10/24/227701/UK-e-tailers-lose-163300m-in-sales-a-year-from-invisible.htm
Finding the NAC of effective network IT security
...presents a number of challenges. He sums up the key issues at stake, “We have a lot of people who travel, especially service teams who may be at clients and who med information for [their jobs] such as presentations etc. They are all at different... http://www.computerweekly.com/Articles/2007/01/25/221388/finding-the-nac-of-effective-network-it-security.htm
Inside MSRC: Debunking Excel exploits
...update released in June, MS06-025. After its initial release, some issues were identified by our product support service teams working with customers. We found that some users who required the use of legacy dial-up connections that use... http://www.computerweekly.com/Articles/2006/07/11/216938/inside-msrc-debunking-excel-exploits.htm
Barclays embraces on-demand analytics to track web customers
...because in addition to meeting Barclays’ business and technical requirements, the account management and technical service teams had taken a proactive approach to the bank’s specific needs, he said. Barclays has recently launched its... http://www.computerweekly.com/Articles/2006/12/12/220531/Barclays-embraces-on-demand-analytics-to-track-web-customers.htm
Website provides marketplace for jobs and skills
...Dixons Stores Group International, said the scheme allowed the company to supplement its permanent technical field-service teams with expert, local, vetted suppliers to serve customers across the UK. The OrderWork website >> Comment on... http://www.computerweekly.com/Articles/2007/05/01/223473/website-provides-marketplace-for-jobs-and-skills.htm
Avis UK eliminates the paperwork so customers aren't kept on hold
...It also wanted a system that would enable management to easily and effectively distribute workloads across customer service teams. The solution Avis chose Dublin-based company eWare as its CRM supplier, replacing the old-fashioned... http://www.computerweekly.com/Articles/2003/10/22/186952/avis-uk-eliminates-the-paperwork-so-customers-arent-kept-on.htm
Marketing campaign can
...system performance and printing difficulties have exacerbated this challenge, but these are being addressed by CCA service teams." Related Tags health connecting british computer informatics forum child health strategic health... http://www.computerweekly.com/Articles/2005/10/05/211999/Marketing-campaign-can39t-mask-difficult-times-for-the-national-programme-for.htm
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All ResultsNews and blogs from the web - SERVICE TEAMS

Dimdim Launches Webinar Service, Teams Up With Eventbrite
... Archives Company Index Contact CrunchCam Jobs Research Subscribe: Dimdim Launches Webinar Service, Teams Up With Eventbrite 2 Comments by Robin Wauters on September 2, 2009 Dimdim, the open source web... http://www.techcrunch.com/2009/09/02/dimdim-launches-webinar-service-teams-up-with-eventbrite/
Chordiant Survey Finds Banks’ Customer Service Teams Struggling to Deliver on Marketing Strategy |
Enterprise integration: Putting asset management on the map
Visa launches Peru m-payments service; teams with NeuStar
New Aton Connect For Windows Mobile Helps Execs, Sales Pros, Service Teams and System Admins Make...
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All ResultsOther content from the web - SERVICE TEAMS

Corporation for National and Community Service Teams With Microsoft on National Student-Driven Virtual Helpdesk
...Blog About This News Release Ç Blog with WordPress Ç Bookmark with Twitter Ç Corporation for National and Community Service Teams With Microsoft on National Student-Driven Virtual Helpdesk Ç Service Learning Approach Supports President Obama... http://news.prnewswire.com/ViewContent.aspx?ACCT=109&STORY=/www/story/06-23-2009/0005049072&EDATE=
New Aton Connect For Windows Mobile Helps Execs, Sales Pros, Service Teams and System Admins Make...
Freelance Technical Consultant | Ashbourne, Derbyshire, UK | £50 per hour
IBM Redbooks | Integrating WebSphere Service Registry and Repository with WebSphere MQ and
Causeway Technologies - Construction Software and Online Solutions.
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