Results for the tag, service desk.

Find the latest news and information on service desk from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - SERVICE DESK

Service desk woman paid less than men

News
| www.computerweekly.com
| 03/12/2008

Staffing and Training Service desk woman paid less than men Women on the IT service desk earn 4.5% less on average than...according to a survey from the Service Desk Institute (SDI). Howard Kendall... http://www.computerweekly.com/Articles/2008/12/03/233712/service-desk-woman-paid-less-than-men.htm

How to change the business via the IT service desk

News
| www.computerweekly.com
| 27/11/2008

...change the business via the IT service desk When Chris Dunne, director...at some statistics from the IT service desk, he noticed an irritating trend...It all happened because the IT service desk could see what was happening and... http://www.computerweekly.com/Articles/2008/11/27/233607/how-to-change-the-business-via-the-it-service-desk.htm

Property firm King Sturge hones IT service desk with Help Desk Institute

News
| www.computerweekly.com
| 15/02/2008

...Property firm King Sturge hones IT service desk with Help Desk Institute Property...help further its international IT service desk plans. "HDI deals with the...are particularly inspiring for IT service desk operatives," said Catherine Rush... http://www.computerweekly.com/Articles/2008/02/15/229438/property-firm-king-sturge-hones-it-service-desk-with-help-desk.htm

Linklaters revamps service desk with SDI accreditation

News
| www.computerweekly.com
| 14/04/2009

...Management Linklaters revamps service desk with SDI accreditation Law firm Linklaters has achieved a 3 Star Service Desk Institute (SDI) accreditation...user experience, and to give our service desk analysts a goal to work towards... http://www.computerweekly.com/Articles/2009/04/14/235625/linklaters-revamps-service-desk-with-sdi-accreditation.htm

Alcatel Lucent cuts service desk costs with standardised identity management

News
| www.computerweekly.com
| 29/05/2008

Risk Management Alcatel Lucent cuts service desk costs with standardised identity management Alcatel-Lucent expects to cut the running cost of its IT service desk by 10% and reduce password-related calls by 70... http://www.computerweekly.com/Articles/2008/05/29/230855/alcatel-lucent-cuts-service-desk-costs-with-standardised-identity.htm

Building firm uses e-Service Desk software for ITIL compliance on IT helpdesk

News
| www.computerweekly.com
| 17/04/2008

...Management Building firm uses e-Service Desk software for ITIL compliance on...designer Cundall has installed e-Service Desk software to automate incident management...The second and final phase of e-Service Desk implementation at Cundall will... http://www.computerweekly.com/Articles/2008/04/17/230325/building-firm-uses-e-service-desk-software-for-itil-compliance-on-it.htm

Two-tier service desk is winning formula for IT support

News
| www.computerweekly.com
| 27/04/2007

SMEs Two-tier service desk is winning formula for IT support...research has found. The UK Service Desk 2007 Practices Benchmarking Report...most important indicators of IT service desk success. Out of 455 private... http://www.computerweekly.com/Articles/2007/04/27/223468/two-tier-service-desk-is-winning-formula-for-it-support.htm

IT & Technology Podcasts | ComputerWeekly.com

Podcast
| www.computerweekly.com
| 29/07/2009

...desk can change your business for the better (Next-generation enterprise IT)Posted:12:24 12 Jan 2009The IT service desk is in a great position to identify problem areas relating to IT before other parts of the business are impacted... http://www.computerweekly.com/Home/podcasts.htm

Fujitsu awarded national service desk contract

News
| www.computerweekly.com
| 25/04/2006

...Management Fujitsu awarded national service desk contract NHS Connecting for...Fujitsu a £41m contract to provide service desk support for applications in the...These core services need national service desk support capable of managing all... http://www.computerweekly.com/Articles/2006/04/25/215543/fujitsu-awarded-national-service-desk-contract.htm

IT job prospects improve as UK begins slow recovery out of recession

Blogs
| www.computerweekly.com
| 21/08/2009

...industry making the same old mistakes. http://bluechipfables.blogspot.com/2009/06/off-shore-it-service-desk-8-golden.html Posted by Blue Chip | September 4, 2009 7:59 PM Posted on September 4, 2009 19:59 ... http://www.computerweekly.com/blogs/editors-blog/2009/08/there-is-a-renewed-sense.html

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All ResultsNews and blogs from the web - SERVICE DESK

Psytechnics Launches ‘Service Desk Manager’ to Drive Improved IT User Support for IP VoiceVideo

pressrelease
| www.prlog.org
| 03/11/2009

...First Psytechnics Launches ‘Service Desk Manager’ to Drive Improved IT...for IP Voice&Video Level One Service Desk Support Drives Service Management...service management, today launches ‘Service Desk Manager,’ an enhancement to... http://www.prlog.org/10399395-psytechnics-launches-service-desk-manager-to-drive-improved-it-user-support-for-ip-voicevideo.html

KTSL - News and Events - LLeading UK experts in service desk and IT systems management from BMC