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All ResultsResults from Computer Weekly - SERVICE CUSTOMERS

Golden oldies save corporate’s time
...blackboards. Telephone sales and help staff will no longer use computers and software such as CRM to help them service customers but will rmake notes on a pad made of wafer thin blackboard pages. The new system will save millions by removing... http://www.computerweekly.com/Articles/2008/04/01/230070/golden-oldies-save-corporates-time.htm
Skype IP call service customers still facing outages
Voice and Data Services Skype IP call service customers still facing outages Skype voice over IP customers around the world were still facing intermittent service outages on Friday... http://www.computerweekly.com/Articles/2007/08/17/226266/skype-ip-call-service-customers-still-facing-outages.htm
Phishers hit AT&T Worldnet Service customers
Risk Management Phishers hit AT&T Worldnet Service customers ISP AT&T Worldnet Service has warned customers that they may have been targeted by an e-mail scam designed to capture their... http://www.computerweekly.com/Articles/2004/01/14/199556/phishers-hit-att-worldnet-service-customers.htm
Hay Group launches easier salary analysis service
...Hay Group provides to customers through its global reward information portal, Hay Group PayNet. Using the new service, customers will now be able to easily bring together salary survey information from PayNet with their own pay data, and then... http://www.computerweekly.com/Articles/2007/01/04/220983/hay-group-launches-easier-salary-analysis-service.htm
Asterisk PBX solves enterprise's growing communication problem
...modification of a find me/follow me feature. In order to be better connected to customers and to provide the immediate service customers are now accustomed to, Brown had the find me/follow me feature set up to simultaneously ring all the numbers listed... http://www.computerweekly.com/Articles/2007/08/15/226210/asterisk-pbx-solves-enterprises-growing-communication.htm
Hosted CRM suite promises full view of customers
...analytics, customer portals, and partner portals and partner management, designed to make it easier to sell to and service customers via the web. NetSuite claims its new offering is the only CRM solution to automate the entire customer lifecycle... http://www.computerweekly.com/Articles/2005/05/03/209777/hosted-crm-suite-promises-full-view-of-customers.htm
BT set to cut queues at Prudential
...networks onto a converged network running voice over IP. He said VoIP would boost the ability of Prudential to service customers calling in. "We want to ensure calls are routed to someone who can help with the enquiry." The system being... http://www.computerweekly.com/Articles/2005/09/13/211735/bt-set-to-cut-queues-at-prudential.htm
First Direct upgrades account aggregation systems
Internet bank First Direct has upgraded its account aggregation service to incorporate information about customers’ utility... http://www.computerweekly.com/Articles/2005/01/11/207750/first-direct-upgrades-account-aggregation-systems.htm
Bulldog cuts broadband cost
Bulldog has slashed the price of its 4Mbps broadband service in London by 25%. http://www.computerweekly.com/Articles/2005/01/19/207843/bulldog-cuts-broadband-cost.htm
Treasure island
...and three or four internal people at Basingstoke focusing on the market. Brett claims they are better equipped to service customers because they can address any issues in Basingstoke and go and stand over the people they need to get results from... http://www.computerweekly.com/Articles/2003/05/29/194859/treasure-island.htm
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All ResultsNews and blogs from the web - SERVICE CUSTOMERS

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: When in need of customer service, customers are easily frustrated and quick to defect when the experience is poor and time-consuming, regardless of channel. Now what? (Business Wire)
...Release Source: Convergys Corporation CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: When in need of customer service, customers are easily frustrated and quick to defect when the experience is poor and time-consuming, regardless of channel... http://biz.yahoo.com/bw/080911/20080911005614.html?.v=1
As banks worldwide increasingly service customers through new channels, they need to integrate...
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Fresh slices: Irish bakery goes live with Lawson ERP; gets early notice of benefits
Globecomm completes MPC for Bharti Airtel's DTH service
VoiceStream Extends GET MORE Value proposition to offer High-Speed Wireless Data Service to
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Medical Imaging Northwest Selects Compressus for Enterprise Interoperability - Zibb.com
...productivity as a result of the implementation. "The true benefactors of this implementation will be our imaging service customers and their patients. Automated pre-fetching of prior studies from disparate archives will result in better diagnostic... http://www.zibb.com/article/4502783/Medical+Imaging+Northwest+Selects+Compressus+for+Enterprise+Interoperability
iBasis Launches Pingo RateWatcher to Pass Savings on to Prepaid Calling Service Customers
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Contract Service Customers
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