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Two-thirds of firms have used ITIL best practice framework
...service management (ITSM) frameworks are also enjoying increased adoption at more moderate rates, said Dimension. Scott Petty, services executive at Dimension Data, said, "Building a bridge between the business's objectives and technology... http://www.computerweekly.com/Articles/2008/02/29/229643/two-thirds-of-firms-have-used-itil-best-practice-framework.htm
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Itil standard has mass appeal
...Itil remains most popular in Europe with 72 per cent of respondents in the region having evaluated or implemented it. Scott Petty, services executive at Dimension Data, said the survey confirms Itil is the de facto standard around the world and... http://management.silicon.com/itpro/0,39024675,39170242,00.htm
Cisco Partners to Fuel Global Development and Delivery of Managed Services -> News@Cisco
Dimension Data adds service provider boss
CIOs adopt ITSM for outsource best practice
UK IT frameworks find international audience
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Cisco Partners to Fuel Global Development and Delivery of Managed Services -> News@Cisco
...knows firsthand that there is a huge opportunity in bringing innovative managed services to emerging markets," said Scott Petty, group executive, services at Dimension Data, a global IT services and solution provider that operates in over 40... http://newsroom.cisco.com/dlls/2007/prod_103107b.html
Services Shine for Cisco Channel Partners -> News@Cisco
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