...a huge potential market. Of course, the abundant offerings of vendors can be confusing, and the trade jargon (SOA, Saas, ROI) can be daunting. Still, the reluctance of small firms to fully utilize BPM often comes down to one thing: attitude...
http://www.crmbuyer.com/rsstory/67998.html
IT services has been one of the greatest victims of the current economic downturn. Both customers and vendors are struggling to create new engagement models that deliver tangible returns to the customer and are ROI-centric. In today's post-bubble environment the average CIO has already seen cut
http://whitepapers.zdnet.com/abstract.aspx?docid=1197251