...will offer service portfolios and delivery structures that align with these adoption curves. This will help them retaincustomers throughout the technology life cycle and reduce their overdependence on new business. Forrester Big Idea | Adaptive...
http://www.computerweekly.com/DowntimePDF/pdf/Adaptive%20Sourcing.pdf
...software prices soon in an effort to attract and retaincustomers. They have made this leap based on comments by SAP...bargaining chips used by software suppliers to win and retaincustomers. SAP has responded by demonstrating that it understands...
http://www.computerweekly.com/blogs/read-all-about-it/2008/11/