...ServiceDesk suites. The Tivoli appliances are also up against systems-management software from rival HP; according to researchhouse Datamonitor, IBM leads the enterprise systems-management market with "very advanced features and IT concepts...
http://news.zdnet.com/2100-9595_22-353757.html
...Fostering Customer Intimacy for Communications Service Providers in Europe and the Middle East” and conducted by researchhouse Vanson Bourne, involved a survey of 46 senior customer management executives for various communications service...
http://www.realwire.com/release_detail.asp?ReleaseID=14335