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Results for the tag, remote angel.

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All ResultsResults from Computer Weekly - REMOTE ANGEL

Optimising small business networks

In-Depth
| www.computerweekly.com
| 18/02/2008

...warned if potential problems are arising. We investigated this area when we worked with NewNetTechnologies and its Remote Angel product - essentially an automated first line of support with lots of white-listing options for tying down users to... http://www.computerweekly.com/Articles/2008/02/18/229446/optimising-small-business-networks.htm

User-friendly support tool aims to reduce helpdesk calls

News
| www.computerweekly.com
| 20/04/2006

...helpdesk from remote workers. Remote Angel from NewNet Technologies is a...maintaining contact with the internet, Remote Angel identifies the problem and provides...staff on hand." Broadhead said Remote Angel's user-friendly support interface... http://www.computerweekly.com/Articles/2006/04/20/215467/user-friendly-support-tool-aims-to-reduce-helpdesk-calls.htm

Joining the helpdesk software revolution could cut costs as users help themselves

Opinion
| www.computerweekly.com
| 26/07/2005

...NewNetTechnology.co.uk has introduced Remote Angel, an automated helpdesk assistant...those calls and their costs. Remote Angel checks the PC's configuration...maintaining contact with the internet, Remote Angel can identify the problem and inform... http://www.computerweekly.com/Articles/2005/07/26/211037/Joining-the-helpdesk-software-revolution-could-cut-costs-as-users-help.htm

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