...the benefits of ITIL for BC&A can play an important supporting role in getting funding approved. As ITIL is primarilyfocused on the IT organization, this is the best place to start. Connections can be made with IT management responsible...
http://www.continuitycentral.com/feature0586.htm
...Customer Support Centric: Primarilyfocused on providing baseline product related...satisfaction. - Profit Centric: Primarilyfocused on driving service business gross...work. - Growth Centric: Primarilyfocused on expanding the service business...
http://www.findwhitepapers.com/whitepaper2605/