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Update: lack of software testing to blame for Terminal 5 fiasco, BA executive tells MPs
...chief executive, Willie Walsh, told MPs last week. Construction work was not finished on time by the airport's owner, BAA, which meant IT testing and staff training were "compromised" before the opening on 27 March, Walsh said at the Transport... http://www.computerweekly.com/Articles/2008/05/09/230629/update-lack-of-software-testing-to-blame-for-terminal-5-fiasco-ba-executive-tells.htm
Baggage-handling system glitch mars Heathrow's T5 opening
...Airport's Terminal 5 has been overshadowed by technical problems with the baggage system. A spokeswoman for airport owner BAA said British Airways ground-handling staff were experiencing problems with logging onto the system, resulting in delays... http://www.computerweekly.com/Articles/2008/03/27/230012/baggage-handling-system-glitch-mars-heathrows-t5-opening.htm
MPs to grill BA and BAA bosses over Heathrow Terminal 5 fiasco
...passengers had to leave without their bags. Both British Airways, which has exclusive use of the terminal, and Heathrow owner BAA, have not given details of the issues behind the problems. But MPs on the select committee say they hope the inquiry... http://www.computerweekly.com/Articles/2008/04/10/230249/mps-to-grill-ba-and-baa-bosses-over-heathrow-terminal-5.htm
Heathrow's managing director leaves after Terminal 5 fiasco
...Heathrow Terminal 5 The managing director of Heathrow airport has become the first management casualty at airport-owner BAA after the troubled Terminal 5 opening in March, the company announced yesterday. BAA said Mark Bullock, managing... http://www.computerweekly.com/Articles/2008/05/15/230692/heathrows-managing-director-leaves-after-terminal-5.htm
British Airways reveals what went wrong with Terminal 5
...16m. The Transport Select Committee called in Willie Walsh, BA's chief executive, Colin Matthews, airport-owner BAA's chief executive, and Nigel Rudd, a non-executive chairman of the board, to face some tough questions earlier... http://www.computerweekly.com/Articles/2008/05/14/230680/british-airways-reveals-what-went-wrong-with-terminal.htm
A fifth of flights cancelled at Heathrow Terminal 5 following technical problems
...from Heathrow Terminal 5 today (28 March) after yesterday's technical problems with the baggage system. Airport owner BAA said the system¹s problems were "minor" and had now been resolved, but flight delays and cancellations have continued... http://www.computerweekly.com/Articles/2008/03/28/230028/a-fifth-of-flights-cancelled-at-heathrow-terminal-5-following-technical.htm
Terminal 5: the expert view
...the first UK airport building to be designed around the technology that runs it. The difference, according to the owner, BAA, is space - where technology in other terminals has been crammed into old buildings, Terminal Five provides the space... http://www.computerweekly.com/Articles/2008/03/28/230035/terminal-5-the-expert-view.htm
BAA suspends fingerprint biometrics security system at Heathrow Terminal 5
...Terminal 5 by Rebecca Thomson Wednesday 26 March 2008 05:44 Fingerprint identification Heathrow Airport owner BAA is pulling a biometric fingerprint system at the new Terminal 5 (T5) the day before the building opens to the public... http://www.computerweekly.com/Articles/2008/03/26/230008/BAA-suspends-fingerprint-biometrics-security-system-at-Heathrow-Terminal.htm
Heathrow Terminal 5 to make innovative use of IT
...British Airways hopes innovative use of IT will help lead to a better experience for passengers. BA and the airport's owner, BAA, have worked together on the project, each developing different systems. None of the technology is new, but the way... http://www.computerweekly.com/Articles/2008/03/05/229723/heathrow-terminal-5-to-make-innovative-use-of-it.htm
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Infosecurity News -
...biometrics security system at Heathrow Terminal 5 Fingerprint identification Rebecca Thomson , Computer Weekly Heathrow Airport owner BAA is pulling a biometric fingerprint system at the new Terminal 5 (T5) the day before the building opens to the public... http://www.infosecurity-magazine.com/news/080327_BAA_cw.html
IT failure at Heathrow T5: What really happened | IT Project Failures | ZDNet.com
Glance-PRESS DIGEST - British business - Dec 1 (AFX)
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