Results for the tag, onshore call.

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All ResultsResults from Computer Weekly - ONSHORE CALL

Register | Login Brits prefer onshore call centres by Karl Flinders Tuesday 15 May 2007 10:56 Research from analyst firm Mintel has cast a shadow over offshore... http://www.computerweekly.com/Articles/2007/05/15/223889/brits-prefer-onshore-call-centres.htm

...understanding failures occur in an average of 4% of calls in onshore call centres. For offshore call centres, the figure...opened, said Compass. Compass >> Brits prefer onshore call centres >> Financial services saves £4.5bn a... http://www.computerweekly.com/Articles/2007/07/02/225271/Financial-services-firms-fail-with-offshore-call-centres-says.htm

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...we believe that at this moment in the evolution of the remote services business, that what the customer wants is an onshore call center and so we don’t have immediate plans to go offshore. I could see that changing overtime, I could see certain... http://seekingalpha.com/article/64140-supportsoft-inc-q4-2007-earnings-call-transcript?source=feed

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...of the agents and added that customer satisfaction metrics from the Indian site are now better than from Nectar's onshore call centre. Channel: BPO Tags: offshore call centre, offshore, offshore outsourcing Quocirca... http://whitepapers.silicon.com/0,39024759,60801617p,00.htm?s_cid=562