Results for the tag, online chat.

Find the latest news and information on online chat from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - ONLINE CHAT

Customers flee from poor digital service

News
| www.computerweekly.com
| 17/11/2009

...improve service via better technology-based services. At the moment, only 39% of customers are satisfied with online chat and 28% are satisfied with self service. Interactive voice response systems (IVRs) are particularly unpopular... http://www.computerweekly.com/Articles/2009/11/17/239171/Customers-flee-from-poor-digital-service.htm

Hackers using chat for phishing attacks, warns RSA

News
| www.computerweekly.com
| 23/09/2009

...Wednesday 23 September 2009 04:38 Hackers are using live online chat windows to carry out a new type of phishing attack to...chat victim banking details chat windows online chat security division Dilbert Sudoku Puzzler... http://www.computerweekly.com/Articles/2009/09/23/237840/Hackers-using-chat-for-phishing-attacks-warns-RSA.htm

The best software for small businesses (SMEs) - Essential Guide

In-Depth
| www.computerweekly.com
| 20/07/2009

...internet or intranet forums, also known as message boards or discussion boards. They can also communicate using online chat, instant messaging and video conferencing. What other sorts of things can collaboration tools offer? Groupware... http://www.computerweekly.com/Articles/2009/07/20/236952/The-best-software-for-small-businesses-SMEs-Essential.htm

Europe needs to resolve privacy differences over ID cards

News
| www.computerweekly.com
| 14/09/2009

...commercial applications in the pipeline. Many planned services would use data on the card for anything from secure online chat to borrowing library books, it said. The data on the card was the gateway to personal information at national... http://www.computerweekly.com/Articles/2009/09/14/237689/europe-needs-to-resolve-privacy-differences-over-id.htm

Computers can detect bullying on social networking sites

News analysis
| www.computerweekly.com
| 19/05/2009

...bullying on social networking sites Bill Goodwin Tuesday 19 May 2009 02:59 Computers may soon be able to police online chat rooms and social networking sites for signs of bullying, flaming and negative comments. Taking online emotional... http://www.computerweekly.com/236104.htm

Content is king

In-Depth
| www.computerweekly.com
| 07/09/2000

...a useful way to maintain a sticky Web site with a loyal customer base. One of the most useful approaches here is online chat. Text messaging can be used to hook you up to customers on a real-time basis, enabling them to ask you questions... http://www.computerweekly.com/Articles/2000/09/07/175380/content-is-king.htm

UK is ideal home for electronic Big Brother

News
| www.computerweekly.com
| 08/04/2009

...way that China or Iran do, but they are thought to be using it to their advantage to listen in on emails and other online chat. Concern about the capabilities of British spooks was heightened last month when it emerged that the UK government... http://www.computerweekly.com/Articles/2009/04/08/235569/uk-is-ideal-home-for-electronic-big-brother.htm

White paper: IBM Business Continuity and Resiliency Services

Whitepapers
| www.computerweekly.com
| 18/11/2009

...for most customer interactions. Technology continues to advance the abilityto respond quickly in other ways, as with online chat at retail web sites, but Call Centers,often called Contact Centers, still handle the majority of customer interactions... http://www.computerweekly.com/Articles/2009/11/18/239284/White-paper-IBM-Business-Continuity-and-Resiliency.htm

BT puts live chat on support site

News
| www.computerweekly.com
| 25/06/2008

SMEs BT puts live chat on support site BT BT Business has added an online chat service to its support website, based on technology from software as a service supplier RightNow. The software is being used... http://www.computerweekly.com/Articles/2008/06/25/231208/bt-puts-live-chat-on-support-site.htm

Sky Betting backs live chat to keep users gambling

News
| www.computerweekly.com
| 26/06/2008

...All our products are live and we must be able to help our customers at their exact point of need, which is why online chat is ideal". Nolan said, "Whilst we have significantly reduced the number of incoming e-mails, the ease of use... http://www.computerweekly.com/Articles/2008/06/26/231250/sky-betting-backs-live-chat-to-keep-users-gambling.htm

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All ResultsNews and blogs from the web - ONLINE CHAT

Paltalk Launches Version 9.8 with Industry's First Guides Program to Promote Friendly Online Chat

pressrelease
| www.prlog.org

...Town Select State First Paltalk Launches Version 9.8 with Industry's First Guides Program to Promote Friendly Online Chat Latest Version Rounds Out Paltalk's Technological Leadership in Creating Friendly, Well-connected Communities... http://www.prlog.org/10277437-paltalk-launches-version-98-with-industrys-first-guides-program-to-promote-friendly-online-chat.html

Vivox Taps Polycom HD Voice to Power Online Chat World