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ï»¿ Register | Login CSC defends record on customer service Cliff Saran Monday 14 December 2009 01:36 Computer Sciences Corporation (CSC) has defended itself after... http://www.computerweekly.com/Articles/2009/12/14/239703/CSC-defends-record-on-customer-service.htm

...Siemens(73%). The top performing European providers have emulated the Indian outsourcers, which rated highly on customer satisfaction in previous years, said Lee Ayling, managing director of Equaterra. "The outsourcers with the best... http://www.computerweekly.com/Articles/2009/12/10/239665/Capgemini-tops-outsourcing-customer-satisfaction-league.htm

Register | Login Major banks behind internet banks on customer satisfaction, says Which? survey Nick Booth Friday 03 August 2007 03:14 AWhich?survey of 4680 of its members has... http://www.computerweekly.com/Articles/2007/08/03/226000/major-banks-behind-internet-banks-on-customer-satisfaction-says-which.htm

...according to a study of 600 workers in Wall Street and Canary Wharf. News last week that staff at T-Mobile had sold on customer data brought to the public's attention the threat of personal data being breached from within. Now research carried... http://www.computerweekly.com/Articles/2009/11/23/239424/Over-a-third-of-Wall-Street-and-Canary-Wharf-workers-are-stealing-sensitive.htm

...Legislation and Regulation UK government in top ten on customer service The UK government has moved up three places...performers in Accenture’s government league table on customer service: 1. Singapore 2. Canada 3. United... http://www.computerweekly.com/Articles/2007/06/18/224862/uk-government-in-top-ten-on-customer-service.htm

...Automation is a major driver of performance improvement in branches, but some banks remain cautious about the effect on customer experience in the quest for better productivity," said Paul Teather of Compass Management Consulting. According... http://www.computerweekly.com/Articles/2009/11/18/239239/Banks-have-too-many-staff-in-branches-says-report.htm

IT Services and Outsourcing Focus on customer service and product forecasting drives spend Confidence is rising among UK retail IT departments, with spending in 2004 expected... http://www.computerweekly.com/Articles/2004/03/22/201204/focus-on-customer-service-and-product-forecasting-drives.htm

...creative about the way the industry is going," he says. "Outsourcing will give the banks the flexibility to focus on customer needs and social media will help them work out what the customer needs are. Banks today spend a long time putting together... http://www.computerweekly.com/Articles/2009/11/06/238450/How-will-the-UKs-new-banks-look.htm

Risk Management US cracks down on customer data leaks Companies that release customer data as a result of lax security could find themselves on the wrong side of the Federal... http://www.computerweekly.com/Articles/2002/06/12/187686/us-cracks-down-on-customer-data-leaks.htm

...The intended bigger footprint will boost broadband availability to 55% by spring 2010 and to around 75%, depending on customer demand, by spring 2011, BT said. MD of BT Wholesale products Cameron Rejali said he planned to cut wholesale connection... http://www.computerweekly.com/Articles/2009/09/25/237870/bt-cuts-broadband-prices-and-aims-to-reach-20-million.htm

All Other Computer Weekly Results

...Zimbabwe State / Province Select Country First City / Town Select State First Systemrecure Is Working On Customer Satisfaction Level. Customer service skills are very essential in terms of service industry. FOR IMMEDIATE RELEASE... http://www.prlog.org/10320270-systemrecure-is-working-on-customer-satisfaction-level.html