... More about RightNow Technologies , but that isn't right. Jarman: I wouldn't say they are. We don't offerCRM -- we don't have a knowledge base or do trouble ticketing, for instance. The companies we go up against are Avaya...
http://www.ecommercetimes.com/rsstory/66729.html
... Because of Management Blunders, New Study Finds," www.newswise.com, July 2002. 5 "Why CRM? The Business Case for Customer Relationship Management," Siebel Systems, Inc. white paper ...
http://www.cbpp.uaa.alaska.edu/afef/Siebel-CRM.pdf