Results for the tag, new contact.

Find the latest news and information on new contact from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - NEW CONTACT

...key to achieving a lower total cost of ownership. Since implementation, overall operating costs have dropped. A new contact centre, designed to take over from a series of smaller units, has also been introduced. It uses Siemens' multimedia... http://www.computerweekly.com/Articles/2009/09/21/237785/case-study-businesses-benefit-from-consolidation.htm

...approximately £700m from EDS in damages over a project to implement customer relationship management software to run BSkyB's new contact centre. BSkyB claims that EDS's bid team made fraudulent misrepresentations to win the contract, notably that... http://www.computerweekly.com/blogs/tony_collins/2008/09/bskyb-v-eds-a-crucial-judgemen.html

IT Services and Outsourcing Chelsea FC kicks off new contact centre contract with NextiraOne Chelsea flags fans crowd Chelsea Football Club has signed a new three-year contact centre... http://www.computerweekly.com/Articles/2009/02/17/234865/chelsea-fc-kicks-off-new-contact-centre-contract-with.htm

...resolution. The UC solution will integrate IP telephony, fixed to mobile convergence (FMC), unified messaging and new contact centre services. It will see use as part of a plan to support a working environment designed to reduce costs, increase... http://www.computerweekly.com/Articles/2009/04/08/235579/wakefield-council-places-faith-in-unified-communications.htm

...centre, or 17 one-stop shops," said Paul Goode, contact centre project manager for Leeds City Council. The new contact centre will integrate into the council's existing Cisco Lan and Wan, and Siebel customer relationship management... http://www.computerweekly.com/Articles/2006/02/28/214437/leeds-council-set-to-unveil-cutting-edge-ip-contact.htm

...s bid team made fraudulent misrepresentations to win the business to supply and install CRM software to run BSkyB's new contact centre. The contract contained limits on how much EDS could be liable to pay in damages. But if BSkyB proves fraudulent... http://www.computerweekly.com/Articles/2008/09/26/232452/bskyb-v.-eds-judgement-could-shake-it-suppliers.htm

...centre, which uses these technologies to offer customers a choice of how they communicate with Hounslow Homes. The new contact centre merges the existing general enquiries call centre with a repairs and appointments service, allowing customers... http://www.computerweekly.com/Articles/2007/02/22/221974/housing-body-integrates-crm-with-back-office.htm

...reduced administrative overheads and postage and paper costs. The IT department has overseen the implementation of a new contact centre and CRM system, into which frontline services such as revenue and benefits and environmental services are being... http://www.computerweekly.com/Articles/2008/02/04/229248/chorley-saves-800000-through-smarter-it.htm

...contact, the council said. Last year the council handled almost 800,000 telephone enquiries from customers. The new contact centre, named Dorset Direct, would become part of the council’s customer care strategy. Elaine Taylor, Dorset... http://www.computerweekly.com/Articles/2007/05/15/223892/dorset-council-signs-services-deal-for-contact-centre.htm

...to improve access to services Stockton-on-Tees Borough Council has improved access to council services with a new contact centre. The new centre has 27 trained customer service agents to handle the calls. The council hopes that by... http://www.computerweekly.com/Articles/2008/03/11/229794/stockton-on-tees-council-opens-new-call-centre-to-improve-access-to.htm

All Other Computer Weekly Results

...Government departments select Sword Ciboodle to deliver new contact centre project. News Feed Queensland Government select Sword Ciboodle to deliver new contact centre project. About Sword Ciboodle ... http://www.scotlandis.com/news/stories/Queensland_Select_Ciboodle_For_New_Contact_Centre