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How to change the business via the IT service desk
...operate on a 'first come, first served' basis, rather than prioritising action according to business need," says Michael Allen, director of service management at Compuware, which provides enterprise software and IT services. "The underlying... http://www.computerweekly.com/Articles/2008/11/27/233607/how-to-change-the-business-via-the-it-service-desk.htm
VoIP quality of service monitoring advice
...cannot anticipate the effect that its adoption will have. Compuware's global director of performance solutions Michael Allen said too many companies take the technology for granted, while at the same time underestimating its strategic importance... http://www.computerweekly.com/Articles/2007/02/13/221685/voip-quality-of-service-monitoring-advice.htm
Organisations failing to monitor website performance
...much like shop fronts, and it is important that they manage the experience that each user has of the site, said Michael Allen, EMEA sales director, performance management, Compuware. Dilbert Sudoku Puzzler Dilbert Sudoku... http://www.computerweekly.com/Articles/2006/02/22/214363/Organisations-failing-to-monitor-website-performance.htm
VoIP challenges must be addressed
...unable to anticipate the effect its adoption will have. Compuware's global director of performance solutions, Michael Allen, says too many companies take the technology for granted, and at the same time underestimating its strategic importance... http://www.computerweekly.com/Articles/2007/02/22/221802/voip-challenges-must-be-addressed.htm
IT directors still concerned about VoIP
...to check that applications are working, rather than examining the individual performance of each application. Michael Allen, global director of performance solutions at Compuware, said the concerns over quality and reliability were “not entirely... http://www.computerweekly.com/Articles/2006/11/20/220008/it-directors-still-concerned-about-voip.htm
IT directors doubt quality of web telephony services
...to check that applications were working, rather than examining the individual performance of each application. Michael Allen, global director of performance solutions at Compuware, said, "It is like driving a new car before the manufacturer... http://www.computerweekly.com/Articles/2006/11/27/220140/it-directors-doubt-quality-of-web-telephony-services.htm
Slipshod e-commerce sites cost UK firms millions
...financial organisations would be able to take proactive steps to resolve individual user performance issues,' says Michael Allen, sales director for performance management at Compuware. 'Companies need to be able to pinpoint problems, be... http://www.computerweekly.com/Articles/2006/02/22/214357/slipshod-e-commerce-sites-cost-uk-firms-millions.htm
BCS: Lamborghini or Lexus?
...000-plus business-critical systems – too much of a large landscape to grapple with in one fell swoop,’ says Michael Allen, global performance director at services company Compuware. ‘You need to look at evaluating that, not only measuring... http://www.computerweekly.com/Articles/2006/02/06/214055/bcs-lamborghini-or-lexus.htm
Be wise, choose carefully
...customer satisfaction, business process efficiency and, ultimately, profitability, are to be maximised," says Michael Allen, global director of performance solutions at Compuware. As Veale can testify, with free calls between UK and... http://www.computerweekly.com/Articles/2005/01/05/207416/be-wise-choose-carefully.htm
No more papering over the cracks
...not solve all of IT's problems, but the processes it promotes should help reduce the number of IT failures. Michael Allen is performance solutions director at Compuware GVL6-20091006.1 http://www.computerweekly.com/Articles/2004/09/17/205182/no-more-papering-over-the-cracks.htm
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Federal Workers Demand Better than “Good Enough”
...Federal CTO Federal government government IT I-ROQBAGHDAD Joel Cherkis Large Account Resellers Michael Allen Microsoft CIO Summit Microsoft federal MLB All Star Game Nichole Devolites Noah Sandridge OCS ... http://blogs.msdn.com/uspublicsector/archive/2009/08/17/federal-workers-demand-better-than-good-enough.aspx
Sage Island :: An Interactive Marketing Agency
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AR Chile Pepper Festival
Allen Interactions e-Learning
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Compuware launches new evolution of Vantage
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AR Chile Pepper Festival
...PLAINS HIGH SCHOOL SR 16:09.78 5:13 9 8 1483 Michael Allen RUSSELLVILLE HIGH SCHOOL SR 16:10.70 5:13 10...HIGH SCHOOL 8 81 84 128 174 (201)(224) = 475 Michael Allen, Jesse Duvall, Kyle Jones, Bryan King, Jared King... http://www.dyestat.com/?pg=reg3-2009-XC-AR-Chile-Pepper-Festival
Michael Allen Morris & Elizabeth Gay Baughman (Living, Female)
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Visibility is vital
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Michael Allen's Guide to E-Learning
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