Much is made of outsourcing partnerships and there is no doubt that attaining a "win-win" outsourcing arrangement can add real value to a user's business. However, this is often difficult to achieve unless the user's perception of the provider is managed, accurate and effectively reported.
http://www.computerweekly.com/Articles/2005/02/22/208437/building-a-win-win-deal.htm
...Solutions and board member of the International Association for Human Resources Information Management. They are rarely measuredfor deliverables in a performance management system, so to increase the true understanding of the people 'doing the work...
http://www.crmbuyer.com/rsstory/68531.html