1. Introduction: background and context 8 1.1 Purpose of this report 8 1.2 Scope of the review 8 1.3 The changing context 8 1.4 Structure of the report 9 2. The changed environment: new challenges 10 2.1 Overview 10 2.2 Examples of change 10 2.3 Main features of the changing environment 10 2.
http://www.computerweekly.com/blogs/stuart_king/Coleman%20Report.pdf