Results for the tag, line staff.

Find the latest news and information on line staff from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - LINE STAFF

Government fails to learn from past IT mistakes, say MPs

News
| www.computerweekly.com
| 10/09/2009

...frameworks Too few ideas being generated from service users, suppliers and other organisations, and their own front-line staff Many staff considering they do not have the incentives to learn or to innovate The Committee said these problems... http://www.computerweekly.com/Articles/2009/09/10/237647/government-fails-to-learn-from-past-it-mistakes-say.htm

Start rebuilding trust by treating their data as your own

Blogs
| www.computerweekly.com
| 05/12/2007

...Lewisham" and "Tidy Oldham" describing what happens when organisations really do listen to their "customers" and front line staff - as opposed to pretending to do so. The approach raises many issues and challenges. The first "dialogue" juxtaposed... http://www.computerweekly.com/blogs/when-IT-meets-politics/2007/12/start-rebuilding-trust-by-trea.html

BT staff offered a year off on 25% pay

News
| www.computerweekly.com
| 06/07/2009

...finance and communications, with a wider roll out planned. Because BT wants to improve customer services, front-line staff will not be given the opportunity to take a sabbatical. A BT spokesman said, "It is not something that will be rolled... http://www.computerweekly.com/Articles/2009/07/06/236778/bt-staff-offered-a-year-off-on-25-pay.htm

Big brother at risk of su-veillance (no

Blogs
| www.computerweekly.com
| 07/12/2007

...run by organisations which do not make it easier for residents or customers to show problems direct to empowered front line staff, than to post complaints on a social networking site. Enabling residents to post photos on street problems direct... http://www.computerweekly.com/blogs/when-IT-meets-politics/2007/12/big-brother-at-risk-of-su-veillance-no-r.html

Top Whitehall 200k IT jobs – hopefuls given only 2 weeks to apply

Blogs
| www.computerweekly.com
| 01/05/2008

...supported by efficient, effective and secure information systems - Ability to use IT to reduce the burden on, front line staff, ensure managers and policy makers have the timely, relevant and accurate data they require to make important decisions... http://www.computerweekly.com/blogs/tony_collins/2008/05/top-whitehall-200k-it-jobs-hop-1.html

Brown promises more technology for police

News
| www.computerweekly.com
| 22/06/2007

...service has a new national secure digital communication system and policing systems are now available to provide front-line staff with national information on convicted criminals, fingerprints and palm prints, DNA and known sex offenders and violent... http://www.computerweekly.com/Articles/2007/06/22/224981/brown-promises-more-technology-for-police.htm

Linklaters revamps service desk with SDI accreditation

News
| www.computerweekly.com
| 14/04/2009

... He now runs three levels of support: 90% of calls are answered by first-line support staff; 9% by second line staff, who focus on root cause analysis; and 1% is third-line, which may involve custom coding. This is outsourced to... http://www.computerweekly.com/Articles/2009/04/14/235625/linklaters-revamps-service-desk-with-sdi-accreditation.htm

Do gateway reviews produce results?

News
| www.computerweekly.com
| 15/05/2007

...accounts. The programme had Gateway 2 and 3 reviews, which identified risks to the programme from the pressure on front line staff to absorb the changes involved. But in January 2005 the programme received a green light under a Gateway zero review... http://www.computerweekly.com/Articles/2007/05/15/223912/do-gateway-reviews-produce-results.htm

Sky Betting backs live chat to keep users gambling

News
| www.computerweekly.com
| 26/06/2008

...We are already averaging 300 chat sessions per day just weeks after going live." In addition to assisting front-line staff, Talisma Chat is enabling Sky Betting and Gaming's management team to continuously review its service levels, by... http://www.computerweekly.com/Articles/2008/06/26/231250/sky-betting-backs-live-chat-to-keep-users-gambling.htm

Noble intentions, but can government IT strategy deliver its shared services vision?

Opinion
| www.computerweekly.com
| 15/11/2005

...by technology." McCartney said in 2000, "We have also set up a series of meetings between ministers and front-line staff to find out about service problems on the ground." Many of the key messages in 2000 and 2005 remain largely unchanged... http://www.computerweekly.com/Articles/2005/11/15/212927/noble-intentions-but-can-government-it-strategy-deliver-its-shared-services.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - LINE STAFF

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction

pressrelease
| www.bitpipe.com
| 01/12/2009

...compounded by the ease with which the new connected customer can go to a competitor. Therefore, it is crucial that front-line staff and systems are perceived as more knowledgeable, consultative, considerate, and quicker, or you risk losing the... http://www.bitpipe.com/detail/RES/1259612814_522.html?asrc=RSS_BP_KABPCRM

KPN to shed 800 fixed line staff: CommsUpdate : TeleGeography Research