...officer to take responsibility, he says. There is a particular problem in contact centres, Brett adds. "Relatively juniorstaff have access to huge amounts of information," he says. "Some local authorities bring in agency staff. Harmless questions...
http://www.computerweekly.com/237091.htm
...often related to “death by template” where juniorstaff have misinterpreted the methods as being about form...are often related to “death by template” where juniorstaff have misinterpreted the methods as being about form...
http://www.tannerjames.com.au/whitepapers/best-management-practice.pdf