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...the Internet Explorer version 7.0 web browsers whether they are on the legitimate First Direct site or not. Jonathan Etheridge, head of e-futures at First Direct, said this method of security does not change the user experience. "The... http://www.computerweekly.com/Articles/2008/02/19/229466/first-direct-attempts-to-build-customer-confidence.htm

...for the end-user. Meanwhile, First Direct, a division of HSBC, has moved to a new e-commerce platform. Jonathan Etheridge, head of e-futures at the bank, said it gave customers additional functionality and offered an improved business... http://www.computerweekly.com/Articles/2008/01/23/226133/Globalisation-IT-management-strategies.htm

...Service desk staff had to talk thousands of callers through the steps they needed to take to update their browser. Jonathan Etheridge, head of e- futures at First Direct, said the move to the new platform was part of HSBC Group's programme to... http://www.computerweekly.com/Articles/2007/03/27/222668/browser-glitches-stretch-first-direct.htm

...existing customers. "The reality is that Wap is slow - it's like the Internet eight or nine years ago," says Jonathan Etheridge, First Direct's head of e-futures. "We expected the early adopters to be technical gurus. But 48% of those... http://www.computerweekly.com/Articles/2000/06/22/176703/first-direct-customers-request-wap-banking-service-despite.htm

...how best to use it. All this rings a bell with Jonathan Etheridge, head of e-futures at direct banking group First...easier." How to get Web site design right Jonathan Etheridge, head of e-futures at First Direct, offers the... http://www.computerweekly.com/Articles/2000/05/11/175446/Is-your-Web-site-a-dog39s-dinner.htm

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