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Common sense standard boosts effeciency
...guidelines, and added that ITIL is becoming the standard way for running the different services in an IT department. ITIL allows users to improve efficiency, simplify IT processes and define IT services so that they can be compared with those of... http://www.computerweekly.com/Articles/2005/01/10/207678/common-sense-standard-boosts-effeciency.htm
IT directors should adopt ITIL 3
...designed to enable IT staff to engage with the business. "ITIL allows the IT director to adapt the language of IT into a language...latest version weekly today language business itil allows annual conference Dilbert Sudoku Puzzler... http://www.computerweekly.com/Articles/2007/11/14/228085/it-directors-should-adopt-itil-3.htm
No more papering over the cracks
...including the cost of IT, software control and distribution and managing change. According to Forrester Research, Itil allows users to improve efficiency, simplify IT processes and define IT services so they can be compared with those of external... http://www.computerweekly.com/Articles/2004/09/21/205182/No-more-papering-over-the-cracks.htm
Forrester: ITIL boosts efficiency
...becoming the standard methodology for running the different services in an IT department. According to Forrester, ITIL allows users to improve efficiency, simplify IT processes and define IT services so they can be compared with those of external... http://www.computerweekly.com/Articles/2004/08/10/204395/Forrester-ITIL-boosts-efficiency.htm
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The Right Way to Set SLAs — Datamation.com
...them and defines their requirements. Users, on the other hand, are the consumers of the services. In this respect, ITIL allows for the two groups to be different. For example, a VP of Sales may be the customer but the field sales team with the... http://itmanagement.earthweb.com/columns/article.php/3606851/The-Right-Way-to-Set-SLAs.htm
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PMThink! Project Management Thought Leadership
...Office of Government Commerce (OGC), the same people that brought us the PRINCE2 methology for project management, ITIL allows organizations to achieve excellence in IT services management. The standard metrics that ITIL provides also allows... http://www.pmthink.com/labels/prince2.htm
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