Results for the tag, initial call.

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All ResultsResults from Computer Weekly - INITIAL CALL

...businesses on e-crime they have some basic knowledge and will be able to give some simple do's and don't's in the initial call. They will know how to record the crime properly," said Corcoran. The unit aims to research the impact computer... http://www.computerweekly.com/Articles/2007/04/03/222815/unit-to-speed-up-e-crime-reporting.htm
...fulfil, manage and record pest control requests from initial call for service to the concluding report. The old method...Customer details are logged in the system when the initial call is made and a pest control officer is automatically... http://www.computerweekly.com/Articles/2007/06/08/224637/council-cuts-pest-control-costs-and-improves-service-with-oracle.htm
...the voice developer becoming involved, according to IBM. Business analysts and call centre managers can designate initial call flows for self-service applications, said Brian Garr, IBM pervasive manager of speech technology. The preview... http://www.computerweekly.com/Articles/2003/11/24/198892/boost-for-voice-enablement-and-apps-testing.htm
...handle. Foster wanted the new customer service regime to be end-to-end, a one-stop shop that would go from initial call all the way through to resolution with simple-to-use scripts and customer history displayed, and progress on the... http://www.computerweekly.com/Articles/2001/08/09/181833/things-go-better-with-it.htm
...our customers we can provide the best service level." The contact centre will use C&W's network to handle the initial call and verify the customer's identity before routing it to the relevant call- centre agent. It will use C&W... http://www.computerweekly.com/Articles/2001/11/29/183999/alliance-leicester-to-consolidate-call-centres.htm

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...different from SRFC), authentication will fail unless valid logon data is provided. It is possible to bypass this initial call (and therefore the login validation), by opening the connection to the SAP AS specifying the LCHECK=0 parameter... http://www.cybsec.com/upload/CYBSEC-Whitepaper-Exploiting_SAP_Internals.pdf
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