...employment disputes and data theft are very common and, if not handled properly, can cause considerable direct and indirectlosses to organisations," said Colm Murphy, technical director with Espion. Global Android smartphone shipments...
http://www.electricnews.net/article/10125179.rss
...companies who invest less in agent training do not lose as much investment when an agent leaves the company, they suffer indirectlosses in other ways. Customer service levels, for instance, are directly affected by the skills of the agent. Those...
http://www.telecorpproducts.com/pdfs/attrition.pdf