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Cold calling is damaging the reputation of offshoring
...opportunity to have a flippant pop at the people who work in Indian call centres. The opinion piece, distributed via email...is positive - the main contact that people have with Indian call centres is with cold-calling, and this is causing... http://www.computerweekly.com/Articles/2008/02/13/229375/cold-calling-is-damaging-the-reputation-of-offshoring.htm
Indian call centre 'fraud' case hits brick wall
Risk Management Indian call centre 'fraud' case hits brick wall The police probe into the widely reported theft of Indian call centre data on UK bank accounts has hit a brick wall, with no charges... http://www.computerweekly.com/Articles/2005/08/23/211456/indian-call-centre-fraud-case-hits-brick-wall.htm
Apple to open first Indian call centre, could employ 3,000
Desktop Computing Apple to open first Indian call centre, could employ 3,000 Apple is to open a call...confirmed the final number to be employed in its first Indian call centre. The company insists that the Indian facility... http://www.computerweekly.com/Articles/2006/03/10/214738/apple-to-open-first-indian-call-centre-could-employ.htm
Skills crisis hits Indian call centres
IT Services and Outsourcing Skills crisis hits Indian call centres India has been caught off-guard by a...Gartner has warned that the number of trained and qualified Indian call centre workers will fall 260,000 short of the one... http://www.computerweekly.com/Articles/2005/09/20/211816/skills-crisis-hits-indian-call-centres.htm
AOL expands Indian call centre staff
eBusiness AOL expands Indian call centre staff America Online Member Services India, the customer support subsidiary AOL, is to increase staffing from 1,500... http://www.computerweekly.com/Articles/2003/07/16/196002/aol-expands-indian-call-centre-staff.htm
Lloyds TSB shuts Indian call centre
Staffing and Training Lloyds TSB shuts Indian call centre Lloyds TSB is to stop routing its UK customers...has slashed personal calls by over a quarter. The Indian call centre will now be closed and the staff re-deployed... http://www.computerweekly.com/Articles/2007/03/05/222216/lloyds-tsb-shuts-indian-call-centre.htm
Barclaycard closes Manchester call centre and moves work to India
...Teesside. Last week, Lloyds TSB said it would close its Indian call centre and instead rely on its 10 UK call centres...operation in India was no longer needed. Lloyds TSB shuts Indian call centre Offshoring offers greater IT flexibility... http://www.computerweekly.com/Articles/2007/03/06/222225/barclaycard-closes-manchester-call-centre-and-moves-work-to.htm
Bad Broadband - a reader's complaint
...was faulty. This stole my neighbours mac address, which had to be fixed after a long sequence of phone calls to an Indian call centre. The speed is still only (at best) 1.9Mb, even though the engineers told me that my area should be running... http://www.computerweekly.com/blogs/it-networks-and-communications-blog/2008/01/bad-broadband-readers-complain.html
Perception of outsourcing
...to offshore data centers has been in the news lately. Indian call centers in particular have been the target of a good...actions are possible anywhere and not just in the realm of Indian call centers. The best thing we can do is be aware of the... http://www.computerweekly.com/blogs/stuart_king/2006/12/perception-of-outsourcing-1.html
How to mitigate the security risks of outsourcing
...other words, it will cost less to bribe staff at an Indian call centre or business process outsourcing operation than...security Although customer details being stolen from an Indian call centre may grab the headlines, there is another more... http://www.computerweekly.com/Articles/2007/12/05/228476/how-to-mitigate-the-security-risks-of-outsourcing.htm
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Indian call centre operatives smoke weed
...advertisement advertisement Friction > Gutterwatch Indian call centre operatives smoke weed Far out By INQUIRER...has penned a shocking expose into the use of cannabis in Indian call centres. He talked to one young fellow who claimed... http://www.theinquirer.net/inquirer/news/027/1048027/indian-call-centre-operatives
COLT plans Indian call centre: CommsUpdate : TeleGeography Research
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Infosecurity (UK) - Latest News
Indian call for GOOGLE Earth to be banned, claiming it helps terrorists... (DrudgeSiren.com - All Stories)
Indian Call centers tracking abusers though Interpol authorities
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G2B@ podcast
...listening! We give the 'not listening' award this week to 3 mobile for not listening. Cost saving devices like Indian call centers full of people trying in vain to make sense of problems in a second language while your customer turns purple... http://g2b.libsyn.com/
Indian call centres recruit UK graduates - Offshoring - Breaking Business and Technology News at
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Freelance Project Manager | Sandy, Beds, UK | £72.22 per hour
Security: New strides in preventing intrusions.
Nationwide snubs Indian call centres in favour of UK - IT Director - Breaking Business and
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