Results for the tag, increase customer.

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All ResultsResults from Computer Weekly - INCREASE CUSTOMER

Customer Experience Management – The next frontier for support centres

Whitepapers
| www.computerweekly.com
| 19/11/2009

...technology in supporting the delivery of a customer experience strategy, and how it can help retain customer and increase customer satisfaction for your business. Download Whitepapers Related Tags customer experience experience management... http://www.computerweekly.com/Articles/2009/11/19/238074/Customer-Experience-Management-The-next-frontier-for-support.htm

Ellesmere Port and Neston Council secures online payments with 3D Secure

News
| www.computerweekly.com
| 14/03/2008

... The 3D Secure module is designed to prevent online fraud, save users money in time and administration, and increase customer confidence. Sandy Fife, the council's head of revenues, said, "The benefit for the council and our customers... http://www.computerweekly.com/Articles/2008/03/14/229856/ellesmere-port-and-neston-council-secures-online-payments-with-3d.htm

HSBC to validate UK websites in face of increased phishing threat

News
| www.computerweekly.com
| 23/04/2008

...accounts. Barry Jones, senior manager, group IT security at HSBC, said the certificates from Verisign would increase customer confidence. "Deploying [this] will allow us to send an instantly recognisable signal - the reassuring green... http://www.computerweekly.com/Articles/2008/04/23/230392/hsbc-to-validate-uk-websites-in-face-of-increased-phishing.htm

Update: HSBC considers global roll-out of UK security software

News
| www.computerweekly.com
| 24/04/2008

...650 websites worldwide after rolling out the technology in its UK retail operation. The bank is attempting to increase customer confidence in online banking by installing software to show customers they are on a genuine HSBC website rather than... http://www.computerweekly.com/Articles/2008/04/24/230429/update-hsbc-considers-global-roll-out-of-uk-security.htm

COLT connects investors to Turquoise

News
| www.computerweekly.com
| 09/06/2008

...speed. Yann L'Huillier, CTO of Turquoise, said the company wanted connectivity from various suppliers to increase customer choice. "Our market participants now have a diversified offering from a network access and independent software... http://www.computerweekly.com/Articles/2008/06/09/230993/colt-connects-investors-to-turquoise.htm

Oracle upgrades JD Edwards World platform

News
| www.computerweekly.com
| 18/04/2007

...Management System, to help customers identify areas where failures occur, reduce the costs of unused materials and increase customer satisfaction by improving overall product quality. With JD Edwards World A9.1, Oracle has also simplified... http://www.computerweekly.com/Articles/2007/04/18/223265/oracle-upgrades-jd-edwards-world-platform.htm

Move closer

Opinion
| www.computerweekly.com
| 25/03/2002

...they are presented with implausible propositions from IT vendors and consultants. All those years spent trying to increase customer retention by an extra 2%, and hey presto 5% looks so easy using the latest wizardry called CRM. Years of... http://www.computerweekly.com/Articles/2002/03/25/186160/move-closer.htm

The topsy-turvy world of CRM

Opinion
| www.computerweekly.com
| 25/02/2002

...they are presented with implausible propositions from IT vendors and consultants. All those years spent trying to increase customer retention by an extra 2%, and hey presto 5% looks so easy using the latest wizardry called CRM. Years of experience... http://www.computerweekly.com/Articles/2002/02/25/185422/the-topsy-turvy-world-of-crm.htm

Three-quarters of European firms to expand CRM projects this year, says Gartner

News
| www.computerweekly.com
| 29/01/2009

...their CRM programmes were first, to enhance cross-selling or upselling of products and services, second, to increase customer satisfaction, and third, to increase sales revenue. "These objectives take on added importance in a downturn... http://www.computerweekly.com/Articles/2009/01/29/234498/Three-quarters-of-European-firms-to-expand-CRM-projects-this-year-says.htm

UK employers don’t trust staff enough to work mobile

News
| www.computerweekly.com
| 17/02/2009

...opportunities and customer enquiries wherever they were. "Faster reaction and fulfilment times are a positive way to increase customer satisfaction, increase loyalty and encourage growth. These technologies can also help to attract and retain staff... http://www.computerweekly.com/Articles/2009/02/17/234852/uk-employers-dont-trust-staff-enough-to-work-mobile.htm

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