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Linklaters revamps service desk with SDI accreditation
...consequently set up an internal focus group made up of a cross-section of their user base to invite open feedback. Howard Kendall, founder and chairman of SDI, said, "Supporting IT for such a global organisation is pressured, and each analyst... http://www.computerweekly.com/Articles/2009/04/14/235625/linklaters-revamps-service-desk-with-sdi-accreditation.htm
How to change the business via the IT service desk
...as a quality improvement mechanism for IT," says Howard Kendall, founder and chairman of the Service Desk Institute...its case, the BMC Service Desk Express Suite. Howard Kendall estimates there are between 8,000 and 12,000... http://www.computerweekly.com/Articles/2008/11/27/233607/how-to-change-the-business-via-the-it-service-desk.htm
MS Office Online changes software licensing
...version. "Probably only 10% of users do enough with MS Office to justify the cost of the full product," says Howard Kendall, founder and chairman of Service Desk Institute. Microsoft online version of Windows and Google's alternative... http://www.computerweekly.com/Articles/2008/10/31/233168/ms-office-online-changes-software-licensing.htm
Service desk woman paid less than men
...desk earn 4.5% less on average than the men, according to a survey from the Service Desk Institute (SDI). Howard Kendall, chairman of the SDI said, "We have always had a reasonable number of woman working on the service desk compared... http://www.computerweekly.com/Articles/2008/12/03/233712/service-desk-woman-paid-less-than-men.htm
Barclays praised by Help Desk Institute
...being the best in the world at fixing them." Howard Kendall founding director at HDI, said Barclays is leading...praised star professional desk certification howard kendall standards desk team Dilbert Sudoku ... http://www.computerweekly.com/Articles/2007/09/28/227076/Barclays-praised-by-Help-Desk-Institute.htm
Your shout: skills gap, ITIL, security and tax
...we sow. Industry should repeat this, over and over. Lack of clarity is putting US off ITIL best practice Howard Kendall Director, HDI It comes as no surprise that the US is behind the UK when it comes to ITIL adoption as, despite... http://www.computerweekly.com/Articles/2007/10/26/227754/your-shout-skills-gap-itil-security-and-tax.htm
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IT Service and Support Teams urged to celebrate Customer Service
...want them to show it,” says Howard Kendall, founder and chairman of SDI...Software and Numara Software. Howard Kendall adds “SDI is committed to...SDI) Founded in 1988 by Howard Kendall, the Service Desk Institute... http://www.it-director.com/business/news_release.php?rel=12708
BCS to work with Service Desk Institute for the benefit of the IT profession ::
Helpdesk record improved by ITIL adoption
Helpdesks killed off by service desks
The Internet Group bags customer service accreditation
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BCS signs MOU with Service Desk Institute | News Archive | Latest BCS News | News | Opinion, News,
...to raise standards of professionalism and increase understanding of the work of this sector of the IT profession.' Howard Kendall, Founder and Chairman of SDI, said: 'I am delighted that the BCS and SDI have forged this strategic... http://www.bcs.org/server.php?show=ConWebDoc.27590
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