...of the local council and ensuring that any solution supports the way it already functions, improves efficiency and helpscouncil staff work more effectively is better than simply providing a common view of the citizen and their interactions with...
http://www.computerweekly.com/Articles/2004/05/11/202261/a-public-service.htm
...Jobs You are here: silicon.com > Public Sector News | Casestudies | Commentary Multiple choice helpscouncil IT measure up Case study: Can a benchmarking tool raise standards? Tags: comptia, skills, county, council...
http://www.silicon.com/publicsector/0,3800010403,39169792,00.htm