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All ResultsResults from Computer Weekly - HELPDESK SYSTEM

European Court of Human Rights boosts efficiency with ITIL-based IT helpdesk
...efficiency with ITIL-based IT helpdesk The European Court of Human Rights' introduction of an ITIL-based IT helpdesk system has enabled it to both improve efficiency and target its resources more effectively. The Strasbourg-based organisation... http://www.computerweekly.com/Articles/2008/05/13/230657/european-court-of-human-rights-boosts-efficiency-with-itil-based-it.htm
Dyfed Powys Police deploys ITIL
...Chris Dumpleton, IS&T service desk supervisor for Dyfed Powys Police, said, "Our existing customer service and helpdesk system was unsuited to the new ITIL approach that the IT department is undertaking. "The department's objective of... http://www.computerweekly.com/Articles/2008/06/09/230992/Dyfed-Powys-Police-deploys-ITIL.htm
Symantec develops automated IT service system
...the Altiris Workflow system and an updated Altiris Helpdesk system to help businesses deliver efficient IT service through...Oxley, said Symantec. Altiris Workflow system and Helpdesk system take advantage of IT awareness provided through the... http://www.computerweekly.com/Articles/2007/10/26/227749/symantec-develops-automated-it-service-system.htm
Mental Health Trust improves user service with helpdesk centralisation
...centralisation Antony Savvas Thursday 08 November 2007 03:04 The Humber Mental Health Teaching Trust has selected a helpdesk system to provide improved centralised IT support to primary care and mental health trusts in the area. The Humber Mental... http://www.computerweekly.com/Articles/2007/11/08/227992/mental-health-trust-improves-user-service-with-helpdesk.htm
RSPB picks Hornbill helpdesk
...500 staff, who make more than 1,200 calls a month to the RSPB IT team. The new platform will replace the existing helpdesk system, which was too costly to upgrade to meet new business processes. Hornbill’s consultancy team has developed a tailor... http://www.computerweekly.com/Articles/2005/11/25/213155/rspb-picks-hornbill-helpdesk.htm
Doing the knowledge
...software. According to ONdigital's head of information services, John Barcock, the company had outgrown an initial helpdesk system set up in 1998 to support the first phase of the company's development. The two radical features of the new... http://www.computerweekly.com/Articles/2000/10/26/175553/doing-the-knowledge.htm
Helpdesks face automated future
...when they need it. This will be combined with personalisation services tailoring the helpdesk system to individual needs. It will also enable the helpdesk system to answer queries made in natural language, by identifying the nature of the question... http://www.computerweekly.com/Articles/2000/09/28/175518/helpdesks-face-automated-future.htm
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All ResultsNews and blogs from the web - HELPDESK SYSTEM

Visual WebGui rescues Talex in web enabling its HelpDesk system frontend
...rescues Talex in web enabling its HelpDesk system frontend A new Visual WebGui...rescues Talex in web enabling its HelpDesk system frontend - Visual WebGui Open...rescues Talex in web enabling its HelpDesk system frontend - Visual WebGui Open... http://weblogs.asp.net/visualwebgui/archive/2009/09/13/visual-webgui-rescues-talex-in-web-enabling-its-helpdesk-system-frontend.aspx
InvICTus Technology - Technician Service
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Outsourcing: CIOs' tips on getting it right
Empower News, October 2008: Kerry beats the sun to shine light on problems
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Halcyon releases Network Server Suite 4.0
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A. COMPANY INFORMATION
...30am – 5:30am EST. E-mail support is 24 x 7. We are also getting ready to launch a comprehensive SQLbased helpdesk system which will allow us to track and respond to support incidents with greater precision. The database will have a web... http://www.iltanet.org/WhitePaperPDFs/2003MacroPackage.aspx
Helpdesk System
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Freelance Temple Quay, Bristol | Bristol, City Of Bristol, UK | £38.89 per hour
Hackproofing MySQL
Free multi-user helpdesk system - no timeouts, no tricks!!!
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