Results for the tag, global contact.

Find the latest news and information on global contact from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - GLOBAL CONTACT

Unified communications boost service centre efficiency

News
| www.computerweekly.com
| 07/04/2009

Voice and Data Services Unified communications boost service centre efficiency In a bid to transform its global contact centre and enterprise operations, IT management software giant CA has implemented a new unified communications and... http://www.computerweekly.com/Articles/2009/04/07/235562/unified-communications-boost-service-centre-efficiency.htm

UK one of most expensive contact centre locations, study finds

News
| www.computerweekly.com
| 20/06/2008

...services. Offshore destinations such as Colombia, Philippines and India are the least expensive. In its Trends in Global Contact Center Outsourcing Pricing and Attrition report, the analyst said the UK is among the three most expensive in terms... http://www.computerweekly.com/Articles/2008/06/20/231148/uk-one-of-most-expensive-contact-centre-locations-study.htm

P&G selects RightNow Technologies' on-demand CRM

News
| www.computerweekly.com
| 01/09/2006

...branded websites in multiple languages. The RightNow service has integrated with P&G’s custom-developed global contact handling system. The integration allows RightNow to act as a rules-based routing engine for e-mails from consumers... http://www.computerweekly.com/Articles/2006/09/01/218204/pg-selects-rightnow-technologies-on-demand-crm.htm

News in brief

News
| www.computerweekly.com
| 05/09/2006

...queries. The software enables P&G to track consumer questions, and has been integrated with P&G's bespoke global contact handling system. Public sector gets 45% discount on IT hardware The Office of Government Commerce (OGC... http://www.computerweekly.com/Articles/2006/09/05/218222/news-in-brief.htm

Wireless companies seek corporate killer app

In-Depth
| www.computerweekly.com
| 30/01/2002

...upgraded its server software for Lotus Notes/RIM users, who will now be able to access and synchronise with their global contact lists residing on the corporate Domino server. Synchrologic Technology announced this week that consulting firm... http://www.computerweekly.com/Articles/2002/01/30/184928/wireless-companies-seek-corporate-killer-app.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - GLOBAL CONTACT

Datacraft / Dimension Data Global Contact Centre Benchmarking Report reveals CRM

News
| www.prlog.org
| 05/09/2008

... Datacraft / Dimension Data Global Contact Centre Benchmarking Report reveals...Release) – Sep 05, 2008 – In the global contact centre industry, estimated...2008 Datacraft / Dimension Data Global Contact Centre Benchmarking Report... http://www.prlog.org/10113997-datacraft-dimension-data-global-contact-centre-benchmarking-report-reveals-crm.html

HTIL suspends shares ahead of Global flotation: CommsUpdate : TeleGeography Research