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Dogs Trust unleashes Hornbill service management software
...Dogs Trust is using IT service desk management software from Hornbill to help it manage IT helpdesk requests as the number...League (NCDL) has implemented Supports Essentials from Hornbill to log and track IT helpdesk calls and queries from... http://www.computerweekly.com/Articles/2008/04/08/230197/dogs-trust-unleashes-hornbill-service-management-software.htm
Insurance broker gets Hornbill service management
...Insurance broker Towergate partnership is supporting 3,500 staff across 100 locations with IT service management software from Hornbill Systems. The company is using Hornbill's Supportworks ITSM to support its ITIL strategy and chose it because... http://www.computerweekly.com/Articles/2008/03/26/230004/insurance-broker-gets-hornbill-service-management.htm
London Metropolitan University cuts IT asset costs by 40%
...May 2007 05:07 London Metropolitan University has reduced its IT assets costs by 40% with an IT support system from Hornbill. London Metropolitan University used Hornbill’s Supportworks system to provide centralised IT support to over... http://www.computerweekly.com/Articles/2007/05/10/223792/london-metropolitan-university-cuts-it-asset-costs-by.htm
Mental Health Trust improves user service with helpdesk centralisation
...and mental health trusts in the area. The Humber Mental Health Teaching NHS Trust has selected Supportworks ITSM from Hornbill Systems, for use by its centralised service desk. The support desk has 18 staff using Supportworks ITSM to log... http://www.computerweekly.com/Articles/2007/11/08/227992/mental-health-trust-improves-user-service-with-helpdesk.htm
Natural History Museum adopts Supportworks ITSM
...support to over a thousand IT users at the museum's London campus. The museum's IT team chose Supportworks ITSM from Hornbill Systems because of its ability to integrate with the organisation's existing systems. "We wanted a flexible... http://www.computerweekly.com/Articles/2007/10/04/227203/natural-history-museum-adopts-supportworks-itsm.htm
Photos: Software supports Red Cross operations
... Go to photo: 1 2 3 4 5 The British Red Cross is using software IT service management software from Hornbill to help it support IT users across the globe. The company was attracted by the software’s compatibility with... http://www.computerweekly.com/galleries/236105-1/Hornbill-software-Red-Cross-operations.htm
Natural History Museum exhibits service management savvy
...History Museum in Londonis improving support for more than 1,000 IT users by implementing an IT service management system from Hornbill Systems. The IT team chose Hornbill Systems' Supportworks because of its ability to integrate with the museum... http://www.computerweekly.com/Articles/2007/10/08/227275/Natural-History-Museum-exhibits-service-management-savvy.htm
How does your IT really stack up?
... Mone was asked to purchase a more effective asset management system, and chose Assetworks, an asset registry from Hornbill Systems, which also sold the firm a helpdesk management system. The company began deploying the software in June... http://www.computerweekly.com/Articles/2005/11/30/213119/How-does-your-IT-really-stack-up.htm
Health trust takes helpdesk medicine
...Healthcare Trust has improved its IT helpdesk with new service management software. The trust has selected Supportworks from Hornbill Systems to manage calls and solve staff IT problems. The system is also used to deliver IT progress checks to senior... http://www.computerweekly.com/Articles/2005/02/08/208216/Health-trust-takes-helpdesk-medicine.htm
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London School of Economics delivers enhanced IT from Hornbill to staff and students
...Release London School of Economics delivers enhanced IT from Hornbill to staff and students 11,400 staff reap the benefits...About Hornbill Systems Service Management software from Hornbill enables organisations to provide excellent customer... http://www.it-director.com/business/change/news_release.php?rel=13011
Moorfields Eye Hospital streamlines service desks
In the autumn of 2004 Shere, the UK’s leading supplier of ticketing systems for the rail and...
IT departments still being ignored
Supportworks ITSM helps Comet's IT department benefit from dramatic efficiency gains
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When Optimis, a leading provider of workforce optimization solutions to the contact center industry...
...Optimis expected from a supplier, Lawrence’s team identified a number of potential solutions, including Supportworks from Hornbill; SupportDesk from Richmond Systems; Clarify, the incumbent; and BMC® Remedy® Customer Support a BMC Software... http://documents.bmc.com/products/documents/53/66/65366/65366.pdf
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