...best by Christian Annesley Friday 04 August 2006 03:08 Over the past 15 years, the IT services management frameworkITIL has been adopted by enterprises from all market sectors across the globe as the basis for their service management...
http://www.computerweekly.com/Articles/2006/08/04/217467/itil-knows-best.htm
Pssst! Do you manage your projects with ITIL? Here’s some insight on how project management and ITIL can best work together in an IT organization and what that means for PMs. Hint: It may not be what you think.
http://www.pmhut.com/itil-igence-for-project-managers
...important for you to remember that ITIL describes a framework of processes for the management of IT. Because it is a framework, ITIL does not describe in great detail how any particular process should be implemented. Where did ITIL come from...
http://www.findwhitepapers.com/whitepaper135/