...from this week's news UK firms lack IT quality measurement policies Less than half of large UK companies have a formalpolicy to measure the quality of internal IT operations service and delivery, according to a survey by research firm Coleman...
http://www.computerweekly.com/Articles/2005/11/08/212828/news-in-brief.htm
...change. In these situations, less formal methods of communicating expectations may suffice, even if the tool is not a formalpolicy statement. A management-approved alignment to a standard may be the answer or a less-formal email or letter from...
http://www.continuitycentral.com/feature0607.html
...scanner, application source code testing tools, application penetration testing services, and most importantly a formalpolicy that all important web applications will be developed using a valid secure development life cycle and only by developers...
http://www.sans.org/press/top20_2007.php