...in August by IT service management specialist Axios Systems found that many corporate IT departments were failing to followITIL-based standards. A survey of 147 IT directors and managers found that just 25% used an ITIL-based Configuration...
http://www.computerweekly.com/Articles/2006/11/13/219889/New-deal-for-ITIL.htm
...as well as increase operational efficiency of storage and IT administrators. It provides necessary capabilities to followITIL best practices for smooth change management. BROWSE RELATED RESOURCES Application Monitoring | Change Management...
http://www.bitpipe.com/detail/RES/1241474618_188.html?asrc=RSS_BP_KABPSTORAGE