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Property firm King Sturge hones IT service desk with Help Desk Institute
...Property firm King Sturge hones IT service desk with Help Desk Institute Property firm King Sturge has become a gold member of the Help Desk Institute (HDI) to help further its international IT service... http://www.computerweekly.com/Articles/2008/02/15/229438/property-firm-king-sturge-hones-it-service-desk-with-help-desk.htm
How to change the business via the IT service desk
...very much as a quality improvement mechanism for IT," says Howard Kendall, founder and chairman of the Service Desk Institute (SDI). "That message has pretty much got across to most people. It's just that not everyone has made the investment... http://www.computerweekly.com/Articles/2008/11/27/233607/how-to-change-the-business-via-the-it-service-desk.htm
Barclays praised by Help Desk Institute
IT Services and Outsourcing Barclays praised by Help Desk Institute Barclays has been singled out by the Help Desk Institute (HDI) for the quality of its IT Service Management on a global scale. The bank... http://www.computerweekly.com/Articles/2007/09/28/227076/barclays-praised-by-help-desk-institute.htm
Service desk woman paid less than men
... Women on the IT service desk earn 4.5% less on average than the men, according to a survey from the Service Desk Institute (SDI). Howard Kendall, chairman of the SDI said, "We have always had a reasonable number of woman working... http://www.computerweekly.com/Articles/2008/12/03/233712/service-desk-woman-paid-less-than-men.htm
Linklaters revamps service desk with SDI accreditation
...Management Linklaters revamps service desk with SDI accreditation Law firm Linklaters has achieved a 3 Star Service Desk Institute (SDI) accreditation rating for its IT help desk, which supports 5,500 staff across 28 countries. Eddy Smerdon... http://www.computerweekly.com/Articles/2009/04/14/235625/linklaters-revamps-service-desk-with-sdi-accreditation.htm
MS Office Online changes software licensing
...enough with MS Office to justify the cost of the full product," says Howard Kendall, founder and chairman of Service Desk Institute. Microsoft online version of Windows and Google's alternative online appications, are attracting interest in... http://www.computerweekly.com/Articles/2008/10/31/233168/ms-office-online-changes-software-licensing.htm
IT departments twice as involved in business decisions
...are nearly twice as involved with business decisions today compared to five years ago. Research from the Service Desk Institute and Hornbill Systems shows IT involvement in business planning doubling, with 56% of IT departments now involved... http://www.computerweekly.com/Articles/2008/05/19/230722/it-departments-twice-as-involved-in-business-decisions.htm
Helpdesk consolidation cuts Hillingdon’s carbon footprint
...Council has reduced its carbon footprint through a consolidated and enhanced IT service desk. Working with the Service Desk Institute (SDI), Hillingdon has reduced its carbon footprint by 28 tonnes in five years by consolidating its IT service desks... http://www.computerweekly.com/Articles/2008/07/07/231370/helpdesk-consolidation-cuts-hillingdons-carbon-footprint.htm
Yorkshire Water trains support staff in business impact of IT problems
... Last week, Yorkshire Water was voted Europe's most successful small IT support team 2008 at the Service Desk & IT support Excellence Awards in Brighton, organised by the Service Desk Institute. GVL6-20091006.1 http://www.computerweekly.com/Articles/2008/06/20/231142/yorkshire-water-trains-support-staff-in-business-impact-of-it.htm
Two-tier service desk is winning formula for IT support
...support processes, new research has found. The UK Service Desk 2007 Practices Benchmarking Report from the Help Desk Institute (HDI) has found service level agreements (SLAs) and customer satisfaction are overtaking call volumes as the most... http://www.computerweekly.com/Articles/2007/04/27/223468/two-tier-service-desk-is-winning-formula-for-it-support.htm
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BCS to work with Service Desk Institute for the benefit of the IT profession ::
...Advanced site search NGOs BCS to work with Service Desk Institute for the benefit of the IT profession Tag: NGOs...signed a memorandum of understanding with the Service Desk Institute (SDI) to enable both organisations to work together... http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=20763
HELSINKI, Finland, September 28, 2004 – Help Desk Institute Nordic (HDI), an association for...
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Moorfields Eye Hospital IT support adopts ITIL and consolidates three service desks with Hornbill
Blue Ocean Software Becomes Help Desk Institute (HDI) Authorized Training Partner
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Testing the Limits with Andrew Muns, President of STP (Part 1)
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BCS signs MOU with Service Desk Institute | News Archive | Latest BCS News | News | Opinion, News,
... Contact and Help BCS signs MOU with Service Desk Institute 21 July 2009 A blank piece of paper on a boardroom...signed a memorandum of understanding with the Service Desk Institute (SDI) to enable both organisations to work together... http://www.bcs.org/server.php?show=ConWebDoc.27590
HELSINKI, Finland, September 28, 2004 – Help Desk Institute Nordic (HDI), an association for...
  • pressrelease
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Freelance Software Services Manager | North Ferriby, East Riding Of Yorkshire, UK | £77.78 per hour
Testing the Limits with Andrew Muns, President of STP (Part 1)
Help Desk Institute to Market Call Center Designer
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GVL6-20091006.1