...incorporate social networking into the channel. It's very early days, but something they're keeping an eye on," Danielssaid. "Social media is absolutely the hot button for contact center operations," remarked Kapoor. "Comcast, for...
http://www.crmbuyer.com/rsstory/68589.html
...incorporate social networking into the channel. It's very early days, but something they're keeping an eye on," Danielssaid. "Social media is absolutely the hot button for contact center operations," remarked Kapoor. "Comcast, for...
http://www.crmbuyer.com/rsstory/68589.html