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All ResultsResults from Computer Weekly - CUSTOMER INSIGHT

Why do councils block social media sites? asks Socitm
...Facebook and Twitter, which many staff say are essential to their jobs in areas like peer networking, communications, customer insight and community engagement. Socitm said, "Socitm is keen to explore where blocking policies exist, whether... http://www.computerweekly.com/Articles/2009/08/24/237423/Why-do-councils-block-social-media-sites-asks-Socitm.htm
O2 bolsters mobile services portfolio
...are [now] not a technology-led business but a customer insight-led business. The professional managed services are built with the capability to deliver based on customer insight. The timing is now. “ GVL6-20090302.1 http://www.computerweekly.com/Articles/2009/04/20/235714/o2-bolsters-mobile-services-portfolio.htm
Dollond & Aitchison gains customer insight with next-generation network
Enterprise Software Dollond & Aitchison gains customer insight with next-generation network Opticians Dollond & Aitchison is using a next-generation network to deliver centrally held... http://www.computerweekly.com/Articles/2008/05/19/230728/dollond-aitchison-gains-customer-insight-with-next-generation.htm
M&S accused of obtaining whistleblower's mobile phone records
...figure related to bullying and discrimination being tolerated in the workplace was 41% and covered our marketing and customer insight area". QHS5-20090106.1 http://www.computerweekly.com/Articles/2008/09/08/232232/ms-accused-of-obtaining-whistleblowers-mobile-phone.htm
Union accuses M&S of using IT to hunt down dissenters
...related to bullying and discrimination being tolerated in the workplace, was 41% and covered our marketing and customer insight area." An M&S spokeswoman said she had been assured by M&S's HR director that staff surveys were anonymous... http://www.computerweekly.com/Articles/2008/09/08/232229/union-accuses-ms-of-using-it-to-hunt-down-dissenters.htm
Extract more value from customers with CRM software
...far. "The product is best suited for buyers who value advanced functionality tailored for specific industries, customer insight through strong analytics and customer data management, and the ability to support global organisations," he said... http://www.computerweekly.com/Articles/2007/03/15/222446/extract-more-value-from-customers-with-crm-software.htm
Make sense of unstructured data
...that would affect every customer. But increasingly companies are looking outside their own stores of data for customer insight. "More and more people use data and text mining to look at external sources of data, such as forums, blogs... http://www.computerweekly.com/Articles/2007/12/14/228598/make-sense-of-unstructured-data.htm
Choosing the right database management system
...firm, said, "The datawarehouse has become the centrepiece of our CRM infrastructure, allowing us to translate customer insight into actionable activity that directly improves our customer relationships." IBM DB2 IBM's DB2 is the... http://www.computerweekly.com/Articles/2007/02/01/221569/choosing-the-right-database-management-system.htm
Nationwide widens CRM to improve cross-selling
...able to recalculate their score on the fly and get a better result than previously," said Simon Baines, head of customer insight at Nationwide. "Until now, on the basis of batch-mode scoring, we have had to decide all the things we might... http://www.computerweekly.com/Articles/2006/03/14/214766/nationwide-widens-crm-to-improve-cross-selling.htm
Innovating Information in Retail
...fundamentals of using IT to achieve customer insight and a single customer view...can use in order to achieve customer insight. Reveal how effective information...retail achieve customer customer insight insight order improving... http://www.computerweekly.com/Articles/2008/02/28/224406/Innovating-Information-in-Retail.htm
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All ResultsNews and blogs from the web - CUSTOMER INSIGHT

Customer Insight Conference
...Spokesperson Bios Worldwide News Business Contact Syndicated News Feeds Subscribe to eNewsletters Customer Insight Conference Hilary Kelly, Head of Customer Marketing Consulting, Capgemini Consulting will help you to understand... http://www.uk.capgemini.com/news/customer-insight-conference/
Customer Insight A Key Competitive Advantage by Insurance & Technology
Canon adds marketing head to business division
Blacks Leisure picks Empathica to deliver customer insight
Leximancer - Concept Maps and the Customer Insight Portal |...
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Blacks Leisure picks Empathica to deliver customer insight
...Leisure picks Empathica to deliver customer insight Published 10th December 2009...retailer, is embarking on a customer insight programme in 208 of its Blacks...local level. Richard Hitt, Customer Insight Director, Blacks Leisure Group... http://www.itbinternet.com/pr/34550
Speed-Trap Complete online customer insight
CUSTOMER INSIGHT REALIZED
Tangent acquires customer insight agency Snowball
Detica - Customer insight
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