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Lakeland slashes e-mail response times by 88%
...reduced the time it takes to deal with customer e-mails by 88% using numero's... "Our average response time to customer e-mails has reduced from 18 hours...we have seen the number of inbound customer e-mails double in three years... http://www.computerweekly.com/Articles/2008/05/01/230526/lakeland-slashes-e-mail-response-times-by-88.htm
Australian bank customers warned of e-mail scam
...digit customer ID or your password in response to an e-mail, even if it appears to have originated from Westpac. No customer e-mail addresses have been obtained from Westpac." Lilley also advised customers to "always log in directly from... http://www.computerweekly.com/Articles/2003/08/28/196772/australian-bank-customers-warned-of-e-mail-scam.htm
Hackers break in to BitDefender's customer database
...the site open to SQL injection attacks. As a result, the hackers could have potentially accessed around 2,500 customer e-mail addresses and thousands of product activation codes. Details of the BitDefender attack were posted on the... http://www.computerweekly.com/Articles/2009/02/12/234777/hackers-break-in-to-bitdefenders-customer-database.htm
Firm ordered to pay damages for sending out spam
...time for spammers and their anti-social actions." Transcom said Dick had “inadvertently” appeared on an annual customer e-mail marketing list. EU anti-spam laws were incorporated into UK legislation in 2003. A website to help recipients... http://www.computerweekly.com/Articles/2007/03/07/222255/Firm-ordered-to-pay-damages-for-sending-out-spam.htm
Business intelligence applications
...advanced cases, quick access to customer profile information may also affect the level of support provided to each customer (e.g., high level to high-value customers, minimal support to low-value customers). Production effectiveness... http://www.computerweekly.com/Articles/2007/04/20/223345/Business-intelligence-applications.htm
P&O's e-mail management is now plain sailing
...mail management system to help its customer service team provide more personalised, accurate and rapid responses to customer e-mail enquiries. Using the Talisma Email system, P&O Ferries can also effectively route and track all e-mail... http://www.computerweekly.com/Articles/2007/05/22/224004/pos-e-mail-management-is-now-plain-sailing.htm
Western Provident Association's Web site adds the personal touch
...has noticed immediate return on investment results with decreased call centre hits and an estimated 10% reduction in customer e-mail volume on the online self-service section. The virtual representative receives 350 daily enquiries on average... http://www.computerweekly.com/Articles/2003/10/22/186954/western-provident-associations-web-site-adds-the-personal.htm
CRM cuts costs for media giant Bertelsmann
...with a large volume of inquiries in a number of languages. The Kana Response software allows the company to route customer e-mails to a representative who is able to respond in the language the e-mail is written in, explained Andreus Jung... http://www.computerweekly.com/Articles/2002/06/13/187742/crm-cuts-costs-for-media-giant-bertelsmann.htm
Spam: don't let your firm add to the problem
...of IT hardware, software and services. And salacious adverts for porn are just part of the problem. Databases of customer e-mail addresses are tempting for marketeers - even the ones in your company. How often do you e-mail customers... http://www.computerweekly.com/Articles/2003/06/20/195445/spam-dont-let-your-firm-add-to-the-problem.htm
Banks, brokerages dogged by e-mail regulations
...senior manager for KPMG. One of the key challenges that securities firms face is being able to retrieve and present customer e-mail correspondence to regulators within 24 hours, as required under some regulations. "Regardless of how sophisticated... http://www.computerweekly.com/Articles/2004/06/30/203506/banks-brokerages-dogged-by-e-mail-regulations.htm
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All ResultsNews and blogs from the web - CUSTOMER E

Clode Retail Finance exposes customer e-mail addresses
...Newsfeed Solutions sourcing About us About Finextra 20 August 2009 - 13:17 Clode Retail Finance exposes customer e-mail addresses A UK finance company has exposed the e-mail addresses of 294 customers after sending them messages... http://www.finextra.com/fullstory.asp?id=20386
SAP Network Blog: Wave, Web Dynpro, and the Magic Glue: Google Wave and Web Dynpro Integration Part
Failure to change can be fatal, even for industry leaders
Know Thy Customer: E-mail Communication Preferences in Focus - Website Magazine - Website Magazine
SAP United States - SAP Newsroom: SAP Customer Publications
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W HI T E P AP E R B u si ne ss Va lu e P ri ci n g: Us in g IT In ...
...business metric of a specific unit of cost such as a user (either a customer or an employee), a service provided to a customer (e.g., a call to a service desk or automated systems), or a business outcome (e.g., an invoice or a bill of... http://www-03.ibm.com/services/ca/en/cfo/documents/wp_fnal_cg28n.pdf
XGL business software for managing: customer sales enquiry, customer e-marketing, customer
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Customer E-mail Management Louisiana - KnowledgeStorm E-mail Management Results for Customer E-mail
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