Results for the tag, customer correspondence.

Find the latest news and information on customer correspondence from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CUSTOMER CORRESPONDENCE

Goldfish sends out wrong credit card statement

News
| www.computerweekly.com
| 20/08/2008

...not the first financial services firm to mix up the details of its customers in the printing and processing of customer correspondence. In November, Allied Irish Bank (AIB) sent 15,000 payment advice slips to the wrong addresses following... http://www.computerweekly.com/Articles/2008/08/20/231928/goldfish-sends-out-wrong-credit-card-statement.htm

Co-operative Financial Services boosts profits with EG Solutions

News
| www.computerweekly.com
| 08/08/2007

...software and consultancy fromEG Solutions. The financial services company employed EG Solutions to help it plan customer correspondence. The result has been a 35% reduction in costs. CFS is one of the UK's major financial services organisations... http://www.computerweekly.com/Articles/2007/08/08/226080/co-operative-financial-services-boosts-profits-with-eg.htm

Document system has all the answers for Alliance

Case-Study
| www.computerweekly.com
| 29/08/2006

...Filenet P8 platform, which incorporates an image management system, has given staff improved visibility of all customer correspondence. This has enabled frontline telephony agents to deal with many queries from the bank's 180,000 SME and charity... http://www.computerweekly.com/Articles/2006/08/29/218043/document-system-has-all-the-answers-for-alliance.htm

P&O Ferrymasters streamlines e-mail management to improve operations

News
| www.computerweekly.com
| 18/04/2007

...and electronic data interchange (EDI) every day. With e-mail representing about 80% of the group’s customer correspondence, P&O Ferrymasters needed an e-mail perimeter management system which would effectively monitor incoming... http://www.computerweekly.com/Articles/2007/04/18/223264/po-ferrymasters-streamlines-e-mail-management-to-improve.htm

Prudential speeds up document processing

News
| www.computerweekly.com
| 14/08/2007

...services company Prudential UK has updated its document generation process to cut the time it takes to generate customer correspondence and help them meet industry regulations. The company is implementing software from Thunderhead to enable... http://www.computerweekly.com/Articles/2007/08/14/226202/prudential-speeds-up-document-processing.htm

Cutting paper saves £80,000

In-Depth
| www.computerweekly.com
| 05/12/2002

...growing staff costs. Cumberland will achieve the bulk of the projected savings by automating paper-based customer correspondence processes, said Mark Robinson, general manager at the building society. "The savings will largely be in... http://www.computerweekly.com/Articles/2002/12/05/191391/cutting-paper-saves-80000.htm

Thames Water hands BPO deal to Xansa

News
| www.computerweekly.com
| 12/08/2003

...customer service functions. Xansa will handle more than 700,000 cases of exceptions to metered billing and customer correspondence for Thames Water each year, accessing its Swindon-based customer services systems remotely from India. ... http://www.computerweekly.com/Articles/2003/08/12/196553/thames-water-hands-bpo-deal-to-xansa.htm

Thames Water's India deal leads way to offshore future for utilities

News
| www.computerweekly.com
| 18/08/2003

...landmark deal with IT services firm Xansa. Xansa will handle more than 700,000 metered billing exceptions and customer correspondence for Thames Water every year, accessing its Swindon-based customer services systems remotely from India... http://www.computerweekly.com/Articles/2003/08/18/196637/thames-waters-india-deal-leads-way-to-offshore-future-for.htm

M&S reviews CRM system after drop in productivity

News
| www.computerweekly.com
| 14/03/2002

...products and services. "We developed a Web-based back-end application that allows developers to look at our customer correspondence database," said Christie. "This means that our developers can pick up on trends and quality issues to improve... http://www.computerweekly.com/Articles/2002/03/14/185775/ms-reviews-crm-system-after-drop-in-productivity.htm

Using sales force automation tools to provide information in and out of the office

In-Depth
| www.computerweekly.com
| 22/07/1999

...In the office, a standard setup of networked PCs and good-quality printers ( perhaps including colour for customer correspondence ( is the norm. For field sales forces, the major choice ( if the software allows it ( is between a notebook... http://www.computerweekly.com/Articles/1999/07/22/179128/using-sales-force-automation-tools-to-provide-information-in-and-out-of-the.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - CUSTOMER CORRESPONDENCE

Aia Software launches ITP/Customer Correspondence Management and untaps the value of CRM

pressrelease
| www.realwire.com
| 28/10/2009

...Software launches ITP/Customer Correspondence Management and untaps the...has launched the ITP/Customer Correspondence Management (ITP/CCM...organisations to manage their customer correspondence in order to untap... http://www.realwire.com/release_detail.asp?ReleaseID=14087

FSN: Skandia selects Thunderhead for compliant customer correspondence