Results for the tag, customer correspondence.

Find the latest news and information on customer correspondence from ComputerWeekly.com and the web.

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...not the first financial services firm to mix up the details of its customers in the printing and processing of customer correspondence. In November, Allied Irish Bank (AIB) sent 15,000 payment advice slips to the wrong addresses following... http://www.computerweekly.com/Articles/2008/08/20/231928/goldfish-sends-out-wrong-credit-card-statement.htm
...software and consultancy fromEG Solutions. The financial services company employed EG Solutions to help it plan customer correspondence. The result has been a 35% reduction in costs. CFS is one of the UK's major financial services organisations... http://www.computerweekly.com/Articles/2007/08/08/226080/co-operative-financial-services-boosts-profits-with-eg.htm
...Filenet P8 platform, which incorporates an image management system, has given staff improved visibility of all customer correspondence. This has enabled frontline telephony agents to deal with many queries from the bank's 180,000 SME and charity... http://www.computerweekly.com/Articles/2006/08/29/218043/document-system-has-all-the-answers-for-alliance.htm
...and electronic data interchange (EDI) every day. With e-mail representing about 80% of the group’s customer correspondence, P&O Ferrymasters needed an e-mail perimeter management system which would effectively monitor incoming... http://www.computerweekly.com/Articles/2007/04/18/223264/po-ferrymasters-streamlines-e-mail-management-to-improve.htm
...services company Prudential UK has updated its document generation process to cut the time it takes to generate customer correspondence and help them meet industry regulations. The company is implementing software from Thunderhead to enable... http://www.computerweekly.com/Articles/2007/08/14/226202/prudential-speeds-up-document-processing.htm
...growing staff costs. Cumberland will achieve the bulk of the projected savings by automating paper-based customer correspondence processes, said Mark Robinson, general manager at the building society. "The savings will largely be in... http://www.computerweekly.com/Articles/2002/12/05/191391/cutting-paper-saves-80000.htm
...customer service functions. Xansa will handle more than 700,000 cases of exceptions to metered billing and customer correspondence for Thames Water each year, accessing its Swindon-based customer services systems remotely from India. ... http://www.computerweekly.com/Articles/2003/08/12/196553/thames-water-hands-bpo-deal-to-xansa.htm
...landmark deal with IT services firm Xansa. Xansa will handle more than 700,000 metered billing exceptions and customer correspondence for Thames Water every year, accessing its Swindon-based customer services systems remotely from India... http://www.computerweekly.com/Articles/2003/08/18/196637/thames-waters-india-deal-leads-way-to-offshore-future-for.htm
...products and services. "We developed a Web-based back-end application that allows developers to look at our customer correspondence database," said Christie. "This means that our developers can pick up on trends and quality issues to improve... http://www.computerweekly.com/Articles/2002/03/14/185775/ms-reviews-crm-system-after-drop-in-productivity.htm
...In the office, a standard setup of networked PCs and good-quality printers ( perhaps including colour for customer correspondence ( is the norm. For field sales forces, the major choice ( if the software allows it ( is between a notebook... http://www.computerweekly.com/Articles/1999/07/22/179128/using-sales-force-automation-tools-to-provide-information-in-and-out-of-the.htm

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